A Van Hanh Mall security officer said something shocking after the 4th incident almost happened.

In recent days, Van Hanh Mall has continuously attracted attention on social networks after a number of unfortunate incidents occurred at the center. In just 2 weeks, this place has posted "letters of the heart" to customers and the online community twice.

Accordingly, Van Hanh Mall said it has tightened security protection and surveillance on all floors, hoping to bring peace of mind to customers when visiting and shopping.

At Van Hanh Mall during the weekend, it can be seen that the number of visitors is still quite bustling, although not as crowded as before. Meanwhile, security guards and security supervisors are also constantly on duty, closely monitoring the floors.

Notably, when asked about the situation at the mall in recent days, a security guard and security supervisor shared that the team is trying very hard, working continuously to monitor closely. However, it cannot be denied that after the incidents, the number of visitors here has decreased somewhat: "The security work is still normal, we are trying very hard. There are still many visitors, but since the incident until now, the number has decreased a bit."

Meanwhile, another employee said that supervision has also been tightened, and most visitors comply with the center's regulations and warnings. This employee added that the number of visitors has also decreased after the incidents.

It is known that after the 4th incident, Van Hanh Mall continued to post a "letter of the heart", announcing that it had finished installing the net in the skylight.

Specifically, the latest record on the morning of April 28, Van Hanh Mall has installed large protective nets in the skylight areas inside the center. The safety net system is designed to be sturdy, spanning the entire mezzanine area, to prevent the risk of falling from great heights.

The net has been fully installed, not only contributing to ensuring the safety of visitors but also bringing peace of mind to businesses inside the shopping center.

Original article by Van Hanh Mall:

Dear Customer,

We have read all the shares and encouragement from all of our customers, brands and labels in the content shared on April 26, 2025 with 318,000 interactions, 15,000 shares and nearly 18,000 comments. Van Hanh Mall would like to express our deep gratitude for the extremely warm and precious feelings that you have given to the collective of more than 1,000 officers and employees as well as the accompanying brands at the mall.

After a series of efforts to change and improve the appearance to bring customers a safe and secure shopping experience, Van Hanh Mall would like to announce that we have now completed the construction of the fence in the open space area. This is an urgent, temporary solution and the Van Hanh Mall team will continue to implement solutions to improve the long-term aesthetics, making the mall more beautiful and vibrant in the near future.

In addition, before the April 30th holiday, Van Hanh mall, in collaboration with hundreds of brands, has been implementing a series of super promotional sales events and attractive experiential activities on the ground floor area taking place from today until May 27, 2025.

Mr. Quoc Khanh (28 years old, cosmetics sales employee on the 5th floor) said that fencing and upgrading the safety glass system were done quickly after the incident of the 22-year-old man.

"I think the above measures are necessary to prevent many people from coming here to do bad things, this has a great impact on business activities at the shopping mall," Mr. Khanh shared.

My Linh (23 years old, fashion sales employee on the 4th floor) said she witnessed 3 incidents, so she felt secure when Van Hanh Mall completed the construction of the fence and raised the height of the safety glass in the railing area.

"The shopping mall has two beautiful skylights for natural light, but they are now covered with nets. I hope this is only a temporary solution and anyone with negative intentions should stop," My Linh said.

In addition to renovating the space and holding customer appreciation activities, this famous shopping mall also organizes a ceremony to establish a vegetarian altar and worship.

At a time when anxiety can make many people afraid to visit, Van Hanh Mall's open-mindedness and quick action are considered big pluses. Netizens highly appreciate the way this shopping mall handles the issue: Not avoiding the problem, not ignoring customers' feelings, but proactively handling every aspect, from technology (raising glass, installing nets), human resources (adding security guards) to customer experience (creating a space for emotional connection).

Van Hanh Mall owner makes shocking decision after 3 consecutive incidents, pitying 1000 employees Thảo Mai13:43:17 27/04/2025After the 22-year-old man died due to negative thinking, Van Hanh Mall representative immediately posted a letter to reassure customers. This unit also announced a plan to fence the open space area.