CleverFood closed the entire system after the incident of maggots crawling in the braised fish

Recently, the social network stirred up the clip shared by Mr. T. Accordingly, Mr. T bought a piece of braised fish for 224k at a clean food store on Nguyen Nhu Kon Tum street (Thanh Xuan district, Hanoi), when he brought it home to eat, he had to show maggots crawling in the fish. .

Terrified, Mr. T. recorded the clip of the incident and immediately reported it to the store staff.

Sharing in the press, Mr. T was annoyed: "Because my son had dinner at my grandmother's house, I ate it alone, and when I got a few pieces, I suddenly saw the tips of the sticks sticking out of the fish (the tail), I looked closely and saw something unusual. and took the fish apart... it was horrible: Maggots swarmed. I had to rush to the toilet to choke my throat. Shocked, but I decided to record a clip to reflect with the establishment hoping for an explanation." .

However, a texting staff will ask the supplier again, but Mr. T said that he did not buy fish from the supplier but bought it at the store itself. After that, a staff member called Mr. T, but there was still no explanation about the process that led to the maggots crawling in the fish.

Mr. T said that his family often buys things from Cleverfood stores on Ngu Nhu Kon Tum Street (Thanh Xuan, Hanoi). Due to busy work, around 6-7pm on April 2, Mr. T's family ordered things by phone.

His order includes 8 dishes: Seedless Saigon Watermelon, Ba Bich Essence Crab, Dong Xuan Cooperative Leafy Vegetables, Dong Xuan Hot Chili, Rasa Tomato, Muong Lo Stir-Fried Ham, Pork Loin, and Cau Dat Braised Fish . The total bill Tuyen has to pay is 690,000 VND including ship.

However, after reflecting, Mr. T. received the answer that "by the supplier", the store will refund the money. He is not satisfied with this solution, wants to meet the director and receive a commitment "no more irresponsible business".

On the afternoon of April 3, the store staff confirmed that they had received a customer complaint about the braised fish having maggots. However, this person said that "the store manager is currently in a meeting and cannot answer the case".

Mr. Tuyen raised the question: "I don't buy food from Cleverfood's suppliers but from themselves. Why do they explain like that?"

Mr. Tuyen wondered: "Does this staff admit to having fish for 3 days, while when ordering, you tell them to fish for a day? What is that?". The question is: Is the origin of the fish here correct? commitment that the store makes? Is the time guaranteed only within the day as the store has committed?.

By the evening of the same day on the Fanpage, CleverFood - a clean food chain in Hanoi has just issued a notice to suspend sales throughout the system from April 4 to the end of April 6 after an error of braised fish products at the store. on Ngu Nhu Kon Tum street, Thanh Xuan district.

During this time, CleverFood will check and review the quality of all products, goods and related processes to ensure that there are no similar cases and for the benefit of consumers. At the same time, re-train personnel "so as not to have poor quality products reach customers".

"CleverFood is committed to always doing all it can," the statement said.

This person also apologized to Mr. NVT - who reported that the braised fish had maggots and all customers.

"I have relaxed the stages of preservation and training of personnel, leading to recent product errors, especially the case of faulty braised fish that NVT bought. Because I only thought about my own business, when I met Mr. T. to apologize, I did not pay attention to his health and mental health", the CleverFood representative wrote.

CleverFood said that it will receive customer feedback about unsatisfactory products in the past time, thereby fixing and guaranteeing 100% of the product value.

"We are committed to always putting consumers' health above business interests. Once again, I sincerely apologize to Mr. T and customers who have trusted and supported CleverFood in the past time!" , the representative said.

Previously, after receiving feedback about Mr. Kieu Dinh Canh, the captain of the No. 12 Information Management Team said that immediately after receiving the information, he sent staff directly to the store to check and clarify the information. posted on social media.

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