The customer bought coffee but didn't have a straw, forcing the shop owner to kneel down and apologize

Recently, the Korean National Radio and Television Channel - SBS reported on an angry incident that occurred on April 4 in Siheung city, Kyunggi-do province (South Korea).

The incident occurred at a coffee shop in the Siheung city area. SBS said there was a coffee order for a female customer but the mistake was forgetting to put a straw in the order. After successful delivery, this customer immediately responded to the store owner by phone number. Receiving the complaint, the store owner was very willing to apologize and admit his shortcomings, then sent free straws and cakes to the other customer.

However, the delivery encountered some problems so it took longer than usual. This made the girl even more angry because she had to wait. After that, this customer aggressively went to the coffee shop, demanded to meet the store manager directly and immediately made many complaints and expressed his frustration.

According to images recorded by security cameras, as soon as she entered the store, the female customer showed that she was extremely angry, screaming continuously for more than five minutes. Her criticism was so loud that passersby had to stop to see what was happening.

The cafe manager also seemed confused at this time, so he repeatedly apologized to the customer, hoping to reassure the girl and hoping to hear the solution the customer wanted. In response to the store manager's words, the female customer angrily demanded that the manager kneel down and apologize to her. And to resolve the matter quickly, the manager followed the customer's request. Even so, she was constantly scolded by customers.

In an interview with SBS, the manager said she followed the customer's request because she did not want to affect the store. She said that the incident had had a severe psychological impact on her. Later, she continuously had headaches, dizziness, vomiting, stomach pain and became increasingly afraid when communicating with customers.

.After this news was posted by SBS, it became a hot topic on social networks in Korea. At the same time, the female customer's unreasonable actions also received strong opposition from the public. On April 8, the female customer was charged by the police with obstructing business activities and insulting dignity.

"Just because I forgot a straw, is that necessary? I really think the customer has psychological problems."

"Such extreme emotions are scary and confusing. Why didn't she open the lid and drink?".

"Can't they (the store) refund the customer? Is there really a need to kneel?".

"A customer like that, why does the shop have to lower itself for them?"

In China in 2023, there was also a similar case of a shop owner having to kneel down and apologize to customers.

The incident happened in Zibo, a city located in eastern Shandong province, famous for its barbecue restaurants and currently the most discussed place in China.

The video circulating on social network Weibo shows a middle-aged man kneeling on the ground and repeatedly saying to an angry man: " I beg you, please forgive me" .

In an interview with an online media outlet from Hubei province, an employee of the restaurant said that because of limited staff, the restaurant can only serve 200 customers a day.

The angry man is believed to be customer number 201.

This employee said: "The owner and staff in the restaurant have to work too hard, only sleeping 4 hours a day to try their best to shorten customers' waiting time."

The video related to the restaurant owner apologizing to customers quickly became viral on Weibo and attracted 8 million views. The clip also entered the top 10 prominent search terms on the platform.

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