Sacombank counter-claims customers in the case that the bank lost 47 billion deposits

Sacombank said that it had checked all documents and discovered that there was evidence of borrowing and social business cooperation between Ms. Duong and some individuals who were former employees of Cam Ranh transaction office, Khanh Hoa branch. Peace for many years.

47 billion VND deposit "flying without wings"?

On March 16, Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank) Khanh Hoa said that the Head Office had executed the decision to dismiss Mr. Pham Tan Minh (Director of Sacombank Khanh Hoa). Mr. Minh was removed from his position due to violations related to 4 officers of the Transaction Office of this bank branch in Cam Ranh City who were prosecuted for embezzlement of property.

Currently, Mr. Minh is assigned as an expert in the bank's system in Nha Trang.

After these four bank employees were prosecuted and detained, many customers reported losing m.oney when deposited at Sacombank's transaction office in Cam Ranh City. Among them, Ms. Ho Thi Thuy Duong (46 years old, Cam Ranh City), has just filed a complaint related to an illegal withdrawal of VND 46.9 billion deposited at Sacombank's transaction office in Cam Ranh City.

In the denunciation, Ms. Duong said that in May 2022, she discovered her account was lost. After that, Ms. Duong asked the bank to extract the statement. The statement results s.how that Ms. Duong's account has a total of 12 transactions (9 cash withdrawal transactions, 3 transfer transactions) that took place from May 4, 2022 to June 14, 2022, with the amount of 46.9 billion dong.

According to Ms. Duong, all transactions take place during 18h-21h (outside office hours). Ms. Duong affirmed that she did not perform the above transactions, or did not authorize or let anyone act on her behalf to perform the transactions. "I have registered balance fluctuations via text message. However, the 12 transactions above I have not received any balance fluctuations messages for a long time," Ms. Duong said.

When she discovered that the m.oney had been withdrawn, Ms. Duong repeatedly worked with Sacombank to request settlement, return the m.oney and send a denunciation to the police. Sacombank said that VND 46.9 billion of Ms. Duong's account was withdrawn from the account being investigated by the police, so it is "unreasonable" to refund the above amount without the conclusion of the investigation agency. .

At the same time, Sacombank has authorized a lawyer to notify Ms. Duong that it will support an advance of 15 billion VND while waiting for the results of the State agency's handling. However, Ms. Duong's family refused to receive this 15 billion dong on the grounds that the amount they lost was more and it was not related to the wrongdoing that occurred at Cam Ranh Transaction Office.

Regarding this incident, on the afternoon of March 17, Sacombank issued a press release. Accordingly, Sacombank affirms that the information provided by customer Ho Thi Thuy Duong is one-way, incomplete and does not reflect the true nature of the matter.

Sacombank checked all documents and discovered that there is evidence of borrowing and social business cooperation between Ms. Duong and some individuals who have been employees of Cam Ranh transaction office for many years. These evidences have been provided by related subjects and the Khanh Hoa Attorney's Office has made a statement on October 16, 2022.

Sacombank has transferred documents to the Police

For 12 transactions in which Ms. Duong believes she lost m.oney, Sacombank has all documents signed by Ms. Duong to receive m.oney, including 9 cash receipts and 3 payment orders. All these documents have been transferred by Sacombank to Khanh Hoa Provincial Police Investigation Agency.

"During the process of handling the case, Sacombank's Board of Directors held many working sessions to answer Ms. Duong's problems. On December 26, 2022, Ms. Duong actively contacted and requested Sacombank. advanced support of 15 billion dong to maintain business operations while waiting for the investigation of the case.

Sacombank accepted this offer, but then the customer changed and did not accept any more advances. On the bank's side, we affirm that we do not waive responsibility to customer Ho Thi Thuy Duong in particular and customers related to the incident at Cam Ranh Transaction Office in general, but everything needs to be handled in accordance with the law. process and wait for the conclusion from the authorities," Sacombank said.

This bank also said that right after discovering the incident at Cam Ranh transaction office in October 2022, Sacombank reported to the State Bank - Khanh Hoa branch and transferred the matter to the relevant authorities. authority to investigate and prosecute cases in accordance with law.

At the same time, making decisions to dismiss violators and appoint new personnel to ensure stable operation of Cam Ranh Transaction Office.

Currently, the case has been prosecuted by the Investigation Police Agency - Khanh Hoa Provincial Police under the Decision to prosecute criminal case No. 137/QD-CKT dated November 18, 2022 and prosecuted and detained individuals. related to the investigation.

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