The case of airport employees saying "wheelchair congress": The management company apologized, clarified 1 thing

Recently, the social network is expressing outrage about a male ground service worker at Tan Son Nhat airport (HCMC) writing on his personal page with status lines discriminating against people with disabilities. disability. Most recently, this person's management unit also began to consider disciplinary action.

Accordingly, a leader of Vietnam Airport Ground Services Company Limited (VIAGS) confirmed that the Facebook account has an offensive line when serving customers in wheelchairs who are employees of the company. It is known that this person's name is THHT and is a passenger service worker at Tan Son Nhat airport.

Earlier, on February 27, this employee posted on his personal Facebook page with a status line about his work in serving wheelchair passengers: "Is there a wheelchair conference or what? also 4-5 wheelchair guests, the service wants to..., can't go ...", this person wrote on social networks.

This status line, after being posted, caused a strong reaction to the community. In the article, there are comments that are rude and unfriendly to people with poor health in society. On the contrary, many people criticized this statement, and affirmed that people with disabilities are inherently disadvantaged, so they must receive the attention and care of the whole society, instead of stigma and discrimination against them. judge.

The company VIAGS then added, just a few hours after posting the status line, due to many mixed and negative comments, this male employee deleted the post. However, some people were able to take pictures and share them on online forums, seriously affecting the company's image. At the same time affirming that the above employee's actions are spontaneous.

"This is a spontaneous action of the staff, and does not represent the company's motto of serving passengers," VIAGS leader said.

VIAGS leaders also said that the company has now suspended work with employee T. to wait for consideration and application of disciplinary action in accordance with the provisions of the labor contract, company regulations and related regulations. mandarin.

Because the company has regulations on employees' statements on social networks related to the image and activities of the unit. T.'s actions on social networks have affected the image of the company, so it is necessary to correct and strictly handle according to the company's labor regulations.

"We have specific regulations on speech on social networks related to the company's image and activities for employees. The employee's voluntary speech on social networks and the use of content. , images related to VIAGS, which have a significant impact on VIAGS's image, are rectified and handled strictly according to the company's labor regulations", VIAGS leaders shared.

The company's leader then apologized to the community because the staff had an incorrect attitude and perception about serving passengers, leading to offensive and inappropriate statements. "We apologize to the community because our staff had an incorrect attitude and perception about serving passengers, leading to offensive statements and not conforming to social standards," a company representative said. VIAGS said.

This person then added, for serving passengers with disabilities, or limited mobility, this is a regular job, the company is always ready in both people and equipment to support the best. love. The company also regularly trains, trains and supervises employees on the process, skills and attitude to serve passengers.

VIAGS is a company specializing in providing ground services at many airports in Vietnam, mainly at Noi Bai (Hanoi), Da Nang and Tan Son Nhat airports. At the time when there was no COVID-19 epidemic, this company had about 3,500 employees, serving an average of nearly 600 flights per day; provides ground services for nearly 70 domestic and international airlines.

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