Victim of FPT Shop stealing information in Macbook returned to buy iPhone 13, why is that?

The case that FPT Shop employees were accused of stealing sensitive information from a female customer's Macbook caused a stir in public opinion, directly affecting the reputation of this retailer. However, instead of letting the "fire" spread, FPT Shop quickly "extinguished" this crisis in 2 days.

Specifically, the account owner said that on the afternoon of September 17, this person and a woman brought a MacBook Air computer for warranty at this store. Because the technical staff delivered the goods, 2 people left the machine. At 9 pm on the same day, the girl discovered that her personal Facebook account was logged in on the same computer that was sent to FPT Shop. "Immediately my friend changed his password and I called a technical friend named Nguyen The T., to ask why you arbitrarily log into your friend's Facebook, why fix the trackpad, you have to go to Facebook to rummage. This friend immediately assured that he had never intended to rummage through the device's information, but only accidentally turned on Facebook on Safari. vi, including downloading sensitive information from your Facebook, Zalo and Telegram social networking accounts to your phone.

Recently, Mr. VP - who directly wrote the denunciation of the incident, a friend of the female customer, also spoke up to praise the way FPT Shop worked. Mr. VP revealed that he had worked directly with the Regional Director in Hanoi and representatives of FPT Shop's leadership.

"During the meeting, FPT also promised and took place as follows:

1. Send a direct apology from the management.

2. Notify me that I have fired three employees directly related to the incident.

3. Check with the technical team, thoroughly handle the data related to us in T.'s machine (the employee made the mistake), report it to Apple to check the data to ensure 100% has been completely deleted.

4. Agree to commit in writing to take legal responsibility and invite the authorities to intervene when the data in this case is leaked out in any way.

5. FPT Shop will send someone to directly bring the sanctioning decision of the two children to the treasury to pay the fine.

6. Bring your Macbook for repair.

Request for compensation," this person wrote.

After that, the female customer decided to refuse to receive compensation. Mr. VP said that although he was very angry, FPT Shop's cooperative actions made them feel relieved. "However, to protect the interests of other consumers, we have also confirmed with Apple for them to check the process together with FPT Shop. The incident happened due to the personal fault of T. but in my opinion, a strict process is the tool to control such personal errors from happening.I feel that the invasion of personal information in Vietnam is being looked down upon.Many of you have also contacted me. with me, sharing that I have been in a similar situation in other places. After this, I hope everyone will speak up to protect their own rights in a similar situation. Of course, there are still opinions. victim blame, say why not delete all the data, why save that information on the computer, how do you do it, people will do that. I recommend that you don't care about those opinions. If you do something wrong, you have nothing to be ashamed of," said VP.

From a legal perspective, lawyer Tran Minh Hung - Director of Family Law Firm said that, with the above behavior, the company must be responsible for civil compensation for customers because the legal entity is responsible for compensation. caused by employee behavior. The company can sue the employee for compensation based on the labor contract signed by both parties. Because the company's employees deliberately invaded the privacy of customers.

"Criminal, I think the employee's behavior has signs of constituting the crime of spreading depraved cultural products because he has copied, circulated, and disseminated depraved photos and films. Authorities need to investigate to verify and clarify, if there are signs of crime, they need to prosecute the case, "said lawyer Hung.

According to lawyer Hung, although this employee said he has not sent any data to anyone, the act of copying customer information to his personal phone and this person himself has enough criminal elements. "In this case, the police agency needs to step in and investigate the crime of propagating depraved cultural products because there are criminal signs," said lawyer Hung.

Not only did he settle smoothly with FPT Shop in a short time, when this unit suggested to put it on the priority list to order iPhone 13, Mr. VP also agreed to trust and continue to buy iPhone 13 here.

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