Bread owner Nguyen Sinh spoke up when he was accused of physical impact on a guest: The staff only waved his hand lightly

In the past few days, public opinion could not help but talk about the incident, a female customer in Tay Ho District, Hanoi named NKA accused herself and her brother of being affected by two employees of Nguyen Sinh (Hanoi) bakery shop. physics.

After this incident, Nguyen Sinh bread shop received a lot of bad reviews from diners, many people demanded a boycott of the restaurant on social networking forums.

In addition, on the google review platform, a 1-star "storm" also hit this bakery.

Regarding this incident, on the afternoon of July 2, talking to VietNamNet, Ms. HTH, the owner of this bread shop, confirmed that there was an argument with a customer on the evening of June 30. "My staff only "small" their hand lightly, but they slandered it as a physical impact", Ms. H. affirmed.

According to Mrs. H., the teenager is the younger brother of the NKA customer who came to the shop first. After about 10 minutes, Ms. A and her mother were also present, sitting at the innermost table on the first floor. The owner said, when she saw the girl carrying a can of coconut water, she reminded her "not to bring food and drinks from outside". This is the restaurant's pre-determined rule, which is publicized by a notice on the wall.

In the interview, Ms. H. also repeatedly said that "there is no smoke without fire", "the customer expressed an unpleasant attitude, which led to quarrels and conflicts".

On the evening of June 30, Ms. H. and related people were invited to the police headquarters of Hang Trong ward to work. Here, Ms. H. admitted the employee's behavior was wrong, so she asked the staff to apologize to the customer's family.

According to the owner, the incident did not affect Nguyen Sinh's business. In the past two days, the restaurant still welcomes a steady number of customers.

Previously, according to information on social networks, on the evening of June 30, NKA's family went to Nguyen Sinh Bread shop for dinner. Diners brought cans of coconut water into the shop, so they were criticized by some people as "uncultured", "ignorant".

Feeling offended, these 3 guests decided not to eat anymore and left. At the same time, gave "gentle suggestions" while leaving. However, the owner and staff were not receptive, continuing to say not to target the guest's family "as a way of denying responsibility".

"I was too angry, so I said, if it's so troublesome, I'll make a big sign outside for guests to notice, not everywhere has such a rule (the rule is not to bring water into the shop-PV) ) and she also saves the need to remind people.The owner and staff did not accept this suggestion, and started insulting his mother.

2 men in the bar immediately raised their voices and rushed to their impact, one man slapped him in the face, now I am wearing glasses, so when this person slapped, the glasses fell off and partially purple my eyes. other people rush to influence their brother", the diner shared.

According to Ms. A, the incident happened a lot of people witnessed and watched. When people around intervened, the people in the bar continued to be aggressive, saying that Ms. A and her family cursed them, so they have the right to make physical impact.

This guest immediately filed a report to the ward police and said he was "extremely shocked", "disappointed".

"My family and I are very upset when a famous restaurant in Hanoi behaves like this. I posted this story on social networks with the hope that the shops should have a reasonable service attitude and behave with customers. more", added Ms. A.

Currently, the Police of Hang Trong ward is consolidating records to administratively sanction those who have acts of physical impact, harming the health of others.

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On July 2, Ms. Nguyen Nguyet A. - a customer in Hanoi informed PV VietNamNet that she was also a victim of an attack by an employee of Nguyen Sinh bakery. The incident happened on May 12, 2022. "I was attacked with a glass jar with a handle, suffered a hand injury, a headache, had to go to the hospital for a general check-up. The incident simply stemmed from me asking what kind of meat was in the wrapping." Ms. A.'s wife said.

At that time, they also reported the matter to the police. "Because I thought it was a special case, my family accepted the mediation. All case files are still fully saved and there are minutes of information at the police station of Hang Trong ward. When reading the family's case information Ms. NKA, we are very upset. If we knew that many customers were attacked like this, we would definitely sue the court," the victim's wife added.

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