Coffee shop in Quang Tri: eat without drinking and charge extra, netizens argue fiercely

Recently, a post suddenly appeared on social media about a story that surprised everyone about how a coffee shop was "difficult" with customers.

According to the post, on the morning of October 24, a customer came to have breakfast at a coffee shop on Hung Vuong Street in Dong Luong Ward, Dong Ha City, Quang Tri Province. This customer ordered a mixed fried egg noodle dish for 50,000 VND. However, when paying, the coffee shop charged an additional fee of 10,000 VND called "eat without drink". This made the customer curious and took a photo of the bill and posted it on social media to solicit opinions.

Many netizens were surprised when they first heard of such a unique surcharge. "So if I drink without eating, will I be charged an additional fee?", "So I'm forced to choose a service that I don't need?", "This restaurant knows how to make money, this is the first time I've seen this kind of surcharge", "It's only 10,000 VND but it's a big problem and needs to be transparent",...

Netizens are divided into two opinions, one side needs to be transparent about the surcharge, the other side believes that this is the restaurant's rule, customers have the right to not choose the restaurant to use the service. In the comment section of the post, someone recounted the story of going to the above cafe and being charged an additional fee per person because they did not order a drink.

A newspaper reported that when contacting the hotline number of the above coffee shop, they met the manager of the shop, who said that the "food and no drink" surcharge was the shop's private matter.

While answering the press, the restaurant owner said that the "no food, no drinks" surcharge was to offset part of the service costs for the staff. The restaurant owner also confirmed that this rule has been implemented for the whole year and before customers order food, the staff will also be notified in advance of the 10,000 VND surcharge for no drinks. The above incident is being verified and clarified by the Dong Luong Ward Police.

In addition, on social networks, there are also stories of some coffee shops giving 'extremely annoying' advice to customers. For example, just one sentence describing kumquat tea on the menu has the coffee shop receiving many mixed opinions from netizens.

Specifically, when talking about the dish "Jasmine Oolong", the restaurant described: "We know that not everyone is well-off, or sometimes just because you called you here to confide, no matter what, we are in the service industry and nothing is free. Call when your finances are limited, call when you just need a seat. We never judge, or rather, no matter what the context. JUDGING ANYONE IS NOT GOOD".

Many people feel offended by the restaurant's menu, most people feel judged, even considered an insult to the customer.

Finally, after netizens' feedback on the story of "37k iced tea for the poor", the cafe's representative officially spoke up about this noise. The cafe admitted its mistake in writing style and expression when talking about iced tea on its menu.

Even though the shop later apologized, people still did not let it go: "Drinking iced tea because we like it, not because we are poor". Specifically, the owner of the shop shared: "Regarding the meaning of 'Only iced tea', during the process of making the menu, we did not think much, those are crude words but with all sincerity, empathy and no sarcasm. We write what we think, because we are also people who have gone through very difficult times.

'Ly chi tac 37k' will continue to be maintained, because we have had the opportunity to serve and confide in customers who need it. We will redesign the menu to have the most suitable expression and style."

However, it seems that the restaurant's apology has not yet calmed people's anger. The restaurant's post received more than 100 comments, the vast majority of which were still mixed opinions about this incident.

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