A snail shop with flies in Hue posted a letter of apology and general cleaning after being "named" by Ha Linh

Without discrimination or attitude when being criticized, the snail shop in Hue dared to admit what was wrong and quickly corrected it, so it was supported by netizens.

As one of the YouTubers loved by many for her frank and fair comments, Vo Ha Linh is not only famous in the cosmetic review segment but also in food, she is also trusted by many people. Recently, after a series of noises, Ha Linh seems to have limited criticism of the restaurant on her YouTube channel. However, recently, when she had the opportunity to visit a snail restaurant in Hue, she was very upset and was forced to speak out because of the lack of hygiene. Before that, the female YouTuber also visited many restaurants but was never so angry.

Ha Linh said she was very disappointed when this was a fairly large restaurant in Hue, but the chopsticks and spoons were smeared with oil and mold. She asked the restaurant to exchange for another tube of chopsticks but got the same result as before. Worse, the bowl of silk scallops had a fly in it that made her and the rest of the team not dare to eat. The hygiene quality of the restaurants always makes many diners a headache.

After the frank criticism from Ha Linh, the snail shop learned about the incident and immediately closed its doors to have time to check the quality as well as review the events that happened in the past time. After that, the TikTok account of this snail restaurant admitted that there was a problem with the restaurant's hygiene and posted a long letter to all diners who have visited the restaurant during the past time.

In the apology letter, the owner of the snail shop said: "Now, no matter what I say or say, it won't solve the problem. I also accept all criticism and suggestions from everyone. "

The owner also offers solutions to be able to overcome the outstanding problems. She shared: "Now is the time to fix and upgrade the service quality of the restaurant better. Specifically, the snail shop will be temporarily closed to fix 100% of the hygiene problem. Next is construction. the process of retraining staff to serve customers better. Next is to upgrade all the facilities of the shop." The shop's timely action to acknowledge errors and correct mistakes has received positive feedback from many people.

Besides, the owner of the snail restaurant also apologized to all the diners who came and had a bad experience there. She also thanked everyone who has supported the shop during the past time. Finally, the representative of the snail shop in Hue also hopes that the timely actions of all owners and employees will be well received and given a second chance. Snail also shared the message, revealing that he had sent a private message to Ha Linh to apologize for the bad experience she had when she visited the shop.

Realizing the mistake, listening to customers' opinions as well as promptly correcting the snail's mistakes, Vo Ha Linh left a thank you in the comment section. She wrote: "Thank you for listening to customers. Hope the restaurant will grow more and more. Hope to have the opportunity to visit Hue and continue to support O.T." It can be seen that the female YouTuber is always ready to come back a second time if the shop knows how to change.

However, in addition to sympathetic and supportive comments, some commenters are also worried that the shop will change to the end or just "color" a few meals. Some people even think that if there is no review of Vo Ha Linh, the shop will reconsider its mistake. To affirm its seriousness, the owner of the snail shop has closed and repaired the whole thing. The snail shop re-shares the image of the shop's general cleaning days, cleaning will not miss any corner, from the floor to the doorways. The broken and stained floors have also been dug up to clean again.

In particular, the shop has changed all utensils such as chopsticks, spoons, tongs to new ones to ensure there are no mold stains left. However, the owner also expressed his inexperience in management and hoped that people would point out remedies, especially in the problem of mold because the weather in Hue has a period of continuous rain. months, humidity causes the items to be damaged. At the same time, she said that she did not know the customer information, so she did not promptly record the feedback, thinking that she did well. The snail shop's representative also said that his shop came up from a popular restaurant, was supported by everyone, the number of customers skyrocketed, but he did not have the experience to control all problems.

It can be seen that, after the review from Ha Linh, the snail shop clearly noticed its mistake and came up with a suitable remedy. The way the shop owner handles things also makes things easier. This is also a lesson for other restaurants in ensuring food hygiene and safety as well as how to handle the crisis.

Chien Than Ha Linh caused a big restaurant in Hue to apologize and temporarily close because the food has flies Hoàng Anh13:41:58 17/02/2023Recently, social network users have not stopped passing on the clip "war god" Ha Linh reviewing a large snail shop in Hue City. Worth mentioning, in more than 1 minute of the video, she did not have any praise for the shop. Instead, there is a series of bad reviews about food...