Hanoi female gymnast suffered a serious injury, accusing the gym of having a challenging and irresponsible attitude

Up to now, the cost of her injury treatment has reached more than 40 million dong, not to mention the money for dental treatment, cosmetic scars and physical therapy, but the gym only offered to compensate her 20 million and 2 years free gym.

Recently, a female gymnast named NTTH had a fairly long post of nearly 1,7000 words on her personal Facebook, accusing a gym facility in Hanoi of being irresponsible, accusing PT of not focusing on work. At the same time, the representative of the company managing this chain of rooms has a defiant attitude, indolence, and shirks responsibility for handling the problem.

Up to now, the cost of her injury treatment has reached more than 40 million dong, not to mention the money for dental treatment, cosmetic scars and physical therapy, but the gym only offered to compensate her 20 million and 2 years free gym.

Staff does not help when guests are injured

Ms. H. shared that she bought 2 packages of 48 training sessions for 20 million VND at a gym with the advertisement that this is a gym system specializing in 1-on-1 personal trainers. On November 9, 2020, in During training with PT, Ms. H. fell and suffered serious facial injuries:

"Reputed as a 1:1 PT package that the coach let guests have accidents, multiple injuries from the mouth (stitching more than 10 stitches both inside and outside the mouth), face (dislocated jaw, mouth cannot open and difficult to speak), can't drink water without a straw), dislocating the neck, but the most painful is stretching the ligaments and shaking a total of 12 teeth", Ms. H. wrote urgently.

It is worth mentioning that after Ms. H. was injured, the staff at the gym did not give first aid to customers. Ms. H. had to ask someone who also practiced first aid there and then waited for her husband to take her to Viet Duc hospital, Hanoi. Even the gym does not assign people to accompany guests to the hospital. After that, the PT and the gym manager offered to visit Ms. H. and partially compensate for the treatment costs, but because Ms. H. had not yet completed the treatment, on December 2, when the wound was fine, Ms. H. can work with the gym.

The gym has been delayed many times and does not respond to customer complaints

Because Ms. H.'s injury was more severe than imagined, the gym asked her to answer in more detail. Ms. H. is also very cooperative, writes a polite email, and does not specify the claim because she wants to let the gym side take the initiative to come up with a solution. Unexpectedly, the female customer's response was silence for 2 weeks. Ms. H. had to contact her many times before she received the answer that she waited another week because the company had not made a decision yet. Although she felt quite uncomfortable, she still patiently waited for more. However, the deadline has come, but the company once again has not responded.

On December 28, she contacted the Head of the Training Department and learned that this person did not have any information about the incident.

"So during the previous 3 weeks, the center manager who delayed answering me because I needed to meet with the Board of Directors turned out to be a lie? Or did the company know about this accident but deliberately ignored it? I am extremely disappointed. hope and send an ultimatum to the company's Board of Directors with the compensation solution that you want", Ms. H. shared on her personal page.

On the afternoon of December 29, Ms. H. finally received a response, but it was a request to meet a female customer. However, Ms. H. is in the second round of neck treatment, so she invited the company to work at her house on the evening of January 6.

"20:10pm on January 6, 2021: a representative of 4 people over there came to see me and my family (recorded). But you apologize less, but blame around a lot. You blame have to go. At work, the General Manager (I don't know who was suddenly mentioned) did not pass on information, so the only fault was the slow response and the accident, only part of the fault was PT's, the rest was my fault. ".

From the beginning to the end, my family was very polite even though there were times when L. had indiscriminate words like "I'm an adult, not a child", "I see your trauma." not serious" when talking about the fact that I fell while practicing" , Ms. H. said.

Unable to find a common voice, the gym challenges customers to bring the matter to the law

Regarding the treatment plan, the gym side proposed to give Ms. H. 2 years of free training and 20 million in compensation. But according to Ms. H., this package for her was meaningless because it was difficult for her to return to practice, so she refused. The surprising thing was that when her family disagreed, the gym immediately replied:

"If you refuse my plan, my side will also refuse your plan. Next time you want to meet anywhere, any party can join."

The matter still did not stop when on January 7, a person named L. on behalf of the company sent an email to respond to Ms. H's complaint. However, when Ms. H said she would send some more information and documents to cure Ms. H. In order to have a basis for the company to make compensation, L. immediately refused to work and assumed that the accident Ms. H. encountered was not related to the company . "The fact that I fell at the gym next to you without any factors affecting my body and my age is within the regulations of the person who is allowed to use the machine", Ms. H. repeated L.'s words and added. that this person also challenged her to bring the matter to the law.

Ms. H. also confirmed that when the incident happened, she completely followed the PT's instructions:

"I only started the lesson after the PT shouted "start" which meant that he had to see if I was ready or not before he let me start the lesson. But at that time, I didn't understand why. he called me to the lesson, I followed it and fell to the ground.At that time, the PT was still talking to another person, so I have a basis to think that this PT, that day, was not focused. When you say something like that, what do we need to hire a PT to practice with, right?".

Finally, depressed Ms. H. said that the thing that annoyed her the most was that the gym side still didn't have an apology even though she was very polite and did not ask for anything from the beginning. Currently, the story is still being shared widely on social networks by many people. Meanwhile, the gym side has yet to officially speak for everyone to have a more objective view.

Hopefully, these noises will soon be closed after the two sides find common ground. At the same time, through the female gymer's story, people will also pay more attention during practice, avoiding unfortunate incidents.

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