The leader of the insurance company spoke out about the case of Meritorious Artist Kim Tu Long: See you directly to clarify the amount of 100 million

On the morning of April 14, Meritorious Artist Kim Tu Long personally confirmed to the media that he was contacted by the insurance company and asked to meet in person to listen to feedback about the contract cancellation.

Previously, Meritorious Artist Kim Tu Long said he lost 100 million dong after 3 years of participating in life insurance.

The insurance company has also just issued a written response to the case of customer Hoang Kim Long (the meritorious artist Kim Tu Long).

Feedback from insurance company

In the text sent to Tien Phong, the Deputy General Director of Marketing of the insurance company was mentioned by Kim Tu Long - noted the complaint of Mr. Hoang Kim Long (artist Kim Tu Long) about the experience when participating in the insurance contract. .

"Immediately after receiving the feedback, the company quickly contacted the customer by phone to record, listen and find out the incident. Through the content of the exchange, the customer confirmed that there was no request that needed them. I'm dealing with this at this point. Instead, the customer has given suggestions for the company to improve its customer care service better," the representative of the insurance company informed.

The insurance company said it proposed a face-to-face meeting to understand customer feedback. Meritorious Artist Kim Tu Long also agreed to meet and coordinate with the insurance company.

The representative of the insurance company said the results of the work between the company and the customer will be updated in the near future.

Kim Tu Long confirmed that the insurance company contacted

"The insurance company contacted me to find out the specifics of the incident. The company only asked about the problem, not saying how to solve or what my wishes are," said Meritorious Artist Kim Tu Long. .

The male artist added that he was only allowed to make an appointment "in the nearest day to deal with it directly" but did not know the time to make an appointment and how to deal with it.

Kim Tu Long said the reason he was upset was that the insurance company did not explain it clearly from the beginning.

"When I called up to ask about the insurance policy, they simply said the policy was canceled. When I called to ask the insurance salesman for me, this person was off," he said.

Meritorious artist Kim Tu Long said he was upset because the company was not responsible for handing over when the old seller quit. "When transferring the contract, at least the person who received the job of taking care of the insurance had to call me for an hour. I didn't know who that person was and received any information from them," the male artist said.

The reformed artist emphasized that he did not blame the insurance company, but rather the process of dealing with employees that caused customers to suffer. Right from the beginning, he was explained by the staff that he would call to remind him to pay insurance. But after a while, he was not reminded and forgot about participating in insurance.

"It wasn't until the fifth year that when my wife Trinh Trinh bought another insurance policy, I remembered that I was insured, but I didn't hear from anyone for a long time. When I contacted this employee, I knew they had quit. , and the insurance side happened like this," added the male artist.

As Tien Phong informed on April 13, Meritorious Artist Kim Tu Long said that he had been invited by life insurance staff to buy products for a long time. After hearing many introductions, he decided to buy his son insurance for about 40 million VND/year.

"They only know how to sell and sign contracts. People who work with me only know how to complete the task of selling insurance packages. The first year, preparing for the second year, they hunt and call for insurance premiums. After the third year three, in the fourth year, I had a lot of work and didn't pay attention. In the fifth year, I remembered that I bought insurance," the actor shared.

Meritorious Artist Kim Tu Long said he called the seller, but this person has quit his job. The male artist was asked to contact the company. When contacted, he learned that the contract was canceled for not paying for two years.

"If my old seller transfers my contract to someone else, at least they have to contact me to fulfill the obligation. When they call, they only answer that I have canceled the contract. I lost more than 100 million dong. for three years," Kim Tu Long said.

The male artist said he did not blame the company, but wanted to emphasize the responsibility of the contractor to receive the commission. Kim Tu Long's case is that after the seller sold the contract, he was no longer cared for as at first.

Kim Tu Long was threatened with beating by 1 strange man while going to a fair, urgently calling for help Bảo Nam1 year agoSharing with the media, Kim Tu Long said that on the evening of 5.12, he and some artists participated in performing for a booth within the framework of the Long An consumer promotion and stimulus fair.