Uncle Bau's hometown rice is printed with strange words on the bill, customers complain that it is a joke, hurriedly apologize

After a series of controversies related to prices, recently, Que Duong Bau Rice restaurant continues to cause frustration because it prints invoices with ridiculous and annoying notes. Immediately, this restaurant apologized.

Accordingly, the incident took place on May 26, a diner was Ms. T. (District 3, Ho Chi Minh City. Ho Chi Minh City) to dine at Com Que Duong Bau restaurant with friends. According to shared, during the eating process, the group of diners did not have any conflicts or frictions with the service staff. However, when paying, the invoice that the customer receives has the note "IT THAT kakakaka", a mocking phrase that makes the customer feel offended.

Diners then immediately contacted the restaurant's official page to report the incident, but did not receive a response. After many times of texting without a response, this person decided to call the restaurant's hotline directly.

During the call, the employee who answered the phone confirmed that he did not know the incident and said that the cashier had only worked for 1-2 days and "quit his job" after this incident: "That friend is new, I don't think you know. So that friend is off, what is there for me to work with him again."

In addition, when asked why the page did not respond to the message, this employee explained: "Page is a different friend, the hotline is a different friend", and promised to transfer the information back to the person in charge of the page.

According to Ms. T., this diner felt extremely angry and dissatisfied with the answer of the representative of Que Duong Bau Rice restaurant. After a period of silence, Com Que Duong Bau actively contacted diners through messages and gave an explanation. Accordingly, the restaurant said that the note "IT THAT kakakaka" appeared due to an error on the part of the cashier.

The content of the article on the official page of Rice Country Duong Bau:

"Apology and feedback from Com Que Duong Bau about the incident "Customers dine at Com Que Duong Bau and receive a bill with an inappropriate note"

First, Com Que Duong Bau sincerely apologizes to customers about:

- Inappropriate notes that make customers feel offended

- Respond to delayed messages on the official page.

We understand the seriousness of the incident, and when we received feedback via Hotline and page, we apologized to the customer, Ms. T.

Rice Country Duong Bau would like to correct these 2 things, including:

About Delayed Response to Customers

Because the number of messages on Facebook was overloaded, Com Que Duong Bau could not check all the messages. We sincerely apologize for this problem.

In addition to the on-site department, we also have a Hotline department to receive customer feedback. According to the article, Ms. T. contacted the Hotline and received an apology.

About inappropriate Notes

For whatever reason, Com Que Duong Bau sincerely apologizes to Ms. T. for this experience.

We have taken appropriate measures with the cashier, and are COMMITTED TO NEVER LETTING THE INCIDENT HAPPEN AGAIN.

With this incident, Com Que Duong Bau would like to sincerely apologize to Ms. T. and learn from her deep experience."

On his official TikTok channel, the representative of Uncle Bau restaurant continued to post a video of public apology, surprising many people.

In the video, the representative of the restaurant apologized to the community for the recent incidents: "I sincerely apologize to you for the outrage and misunderstandings recently. The first is about the videos that she has 'shown' the price of the food on it. Actually, she just wants people to know about the price, publicly list the price so that everyone can consider and feel whether it is reasonable or not, whether it is comfortable or not when going to Uncle Bau's rice shop. She doesn't want customers to walk in and then know the price, which will cause surprise and discomfort. That's why she 'showed' the price of the dish on the video. I sincerely apologize to everyone."

Not only explaining the price publicity, this representative also thanked the comments from the online community and said that the restaurant had seriously absorbed. One of the changes that is made right away is to replace all the fresh dishes with healthy ones. The batches will only be used for display, no longer serving guests.

Notably, in this video, the restaurant also frankly admitted that there are still many incomplete points: "You know, the rice shop in Duong Bau's hometown is not very complete, there are also many shortcomings, so I will try my best to improve it, so that everyone who comes here to support feels satisfied. I apologize to you for the misunderstandings, in fact, what do you think, but I don't have any other thoughts, I hope everyone understands and understands me."

"Owner" of Uncle Bau's Countryside Rice, city prices, compares herself with Thai Cong JLO16:03:02 27/05/2025In the context of the increasingly competitive culinary industry in Ho Chi Minh City with a series of restaurants and eateries opening every day, Com Que Duong Bau, a small restaurant located in the center of District 1, suddenly became the center of discussion on social networks.