Nail salon service 1 TikToker exposed bad: Social media is in an uproar, what is the owner's attitude?

Recently, on the Threads platform, a purge was launched, 'dissecting', exposing the truth about the nail salon service of a hot Tiktoker when eyelash extensions were like fans, cutting the skin and causing red fluid to flow, causing outrage in the online community.

It is known that the female TikToker who is most mentioned in the scandal is Le Vi - a content creator specializing in lifestyle and fashion with more than 685N followers on TikTok. In addition to her role as a content creator, Le Vi is also widely known as the founder of a fashion brand and a beauty salon (nails, eyelashes) combined with a private cafe with the abbreviation S. However, recently, S. has become the center of discussion on Threads.

Accordingly, the Threads account with the abbreviation P. began the post by expressing her love for Le Vi - the reason why she decided to choose to experience the service at the S.. salon.

However, contrary to expectations, P. said he was "completely disappointed" after using the service. According to P., the technician at the salon did not soak the skin to soften it before cutting, resulting in cutting into the skin and causing injury. When the customer questioned, the staff explained that it was due to "hard-to-coagulate skin".

Not stopping there, P.'s mother also had an accident with eyelash extensions: although she requested a natural style, the staff made the lashes as thick as a "fan". Even though they had to be removed immediately, the shop still charged 500,000 VND, regardless of the fact that the service was not as requested and the family did not have time to stay to fix it.

P. posted the invoice and pictures as proof. She also emphasized that she did not pay attention to the price, but what disappointed her was the service and making mistakes with customers.

Very quickly after that, not only one but many people also shared similar bad experiences. Many people said that this was not the first time Le Vi's nail salon was exposed, there were many 1-star reviews on Google, not stopping there, many customers said that they felt uncomfortable with the attitude of the staff and the shop owner when they did not speak up to explain clearly, and did not reply to messages.

"Who in the world would blame the customer for injuring a customer?", "Hey, I had the same experience, I felt like the staff was unskilled, not worth the price, but if I tried it once and it wasn't okay, I wouldn't come back", "The work was terrible and... hey, no reply to messages", "When I went, I was afraid of paying the price. The price clearly said 190k for a set of mirror coating, so I thought 500k would be high for hands and feet. But no, it was almost a million, the bill included gel base coat, mirror coating, nail cutting, nail breaking, nail hardening. I was shocked when I held the bill", ... comments from netizens.

Faced with an increasingly widespread wave of criticism, Le Vi has officially spoken out via her personal social networking platforms.

In the announcement, she sincerely apologized to customers for the shortcomings in operations and management at the S. beauty salon chain. The female TikToker admitted that the lack of thoroughness in operations led to bad experiences for customers, and also made many of her followers feel disappointed.

Le Vi also apologized to the customer who had a bad experience and posted a reflection on Threads: "Recently, there was an incident where a customer had a bad experience at S.. Vi and the entire S. team would like to apologize to that customer and all customers."

Le Vi said that she is seriously reviewing all operations, filtering staff, training and adjusting everything from service procedures, skills to employee behavior.

Closing the article, Le Vi expressed her wish to continue receiving frank and objective comments from the community to help the shop improve.

Below P.'s post, S.'s shop also apologized to her, calling it an "incomplete" experience. S. also clearly explained P.'s dissatisfaction with the service at the shop.

Accordingly, this unit does not soak the skin before cutting, but instead uses water spray and skin softening solution. However, they admit that during the service, unexpected errors can still occur, and pledge to learn from experience and improve in the future.

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