The owner of the phone shop plays a hooligan habit, affecting customers when they come to warranty: "Disturbing my shop"

The owner of the phone shop has a self-destruct phase when constantly swearing, physically affecting customers. Before the warranty claim, the man flatly refused, making the public angry.

Recently, social forums are spreading rapidly the incident happened at a phone shop named T on Luong The Vinh street (Thanh Xuan district, Hanoi). According to the girl, 2 months ago, I bought an iphone brand phone. However, after 5 months of use, there are signs of battery bottles, so go to the shop for warranty. It is known that the T shop side confirmed on October 25 to return to exchange for an equivalent value, but the working process was quite stressful.

"I bought an iPhone from the *T store 2 months ago. I'm an office worker so I don't use the phone much, but the device still has a 5% battery bottle. Suspecting a fault, I went to this store to check it out. and warranty. The shop then checked and arranged for me to come back on October 25 to exchange for one equivalent to when I bought it." - The girl said

Contrary to his polite appearance, when he discovered that the girl was holding the phone to secretly record him, the man rushed to wave his hand, accompanied by vulgar statements: "Do you like to record clips, what attitude do you have? ". Seeing herself being threatened, the girl boldly questioned: "Brother, how many customers are here?" However, the young man continued to shout loudly: "No matter how many customers, I just did the right thing, I didn't do anything wrong. Will you listen to me, or come to destroy my shop. From today So far, what is your attitude towards my shop?

The girl said, I went to the shop for warranty with a peaceful attitude, but the shop side relied on adults, being men, so they made a physical impact: "I have no attitude, I said turn it back on. clip for me the problem here is that i rushed out to hit your friend, is that right or wrong, even his parents haven't hit him like that or be a thug to us. I also said that you insulted my friend, hit him like that and I'll never come back."

The controversy still shows no sign of stopping when the shop owner asserts that the two girls above came to his shop to disrupt: "You think you're a general. As for you, I refuse the warranty. Get out." With the above sentence, the shop owner pointed out the action to ask the 2 female friends to go outside.

Thought it would stop here, when going out of the gate, the young man above continued to show a thug expression, pointing at his face, threatening the 2 female friends.

After watching the clip, most of them expressed their anger at the service attitude from the store. In any case, the customer deserves respect. If there is a problem with the warranty process, the staff should gently explain or find a more appropriate solution. In the future, he will take action against women, yelling and insulting other people's honor. This step of "being too angry to lose wisdom" is not sober, will definitely have consequences later.

Some netizens' comments:

"The sales staff's hooligan behavior is unacceptable"

"It's normal for an old iPhone to lose its battery, but the store staff's solution is not very pleasing."

"I don't know how, but it's wrong to do a service and fight and hit a customer. It's a strange thing for this young man to not be dismissed by the store."

"Born with a hot temper, how can you go to work as a service? It's okay to be a customer, here's another female customer, so boring."

"If you are short-tempered, don't work in the service industry, choose workers to do it, if you want a light job with a high salary, you can count on it to be the owner"

"Misled the warranty card into a certificate of abuse"

"I used to make phones, I know that genuine new seal products have few defects. Like new, beautiful portable goods, 98% 99%, it's better. In the end, just open the box and use it immediately."

According to experts, when dealing with difficult situations in the service industry. Practice breathing and controlling your emotions anytime, anywhere. This is considered the most effective way to communicate with difficult customers. If you know how to relax and unwind at the right time, the interaction process between you and the customer will go more smoothly.

During the conversation, you need to stay calm to reassure the client's concerns and feelings. Interacting with difficult customers is also a way for you to better control your emotions.