The case of a girl being "interacted" with by a porridge shop employee: The shop owner begs netizens for one thing

Recently, a customer posted a story about being "interacted" by a restaurant employee while eating. The incident immediately attracted attention on social networks, the restaurant owner verified the incident and begged the online community for this.

Recently on a forum specializing in sharing about cuisine, a guest (identity not disclosed) shared his memorable experience when eating at a porridge restaurant located on Doi Can Street (Hanoi).

The customer said that this is a restaurant that she often comes to eat at because it is close to her workplace. On her recent visit, when she sat inside where tables and chairs were already set up, a female employee asked her to sit outside. Not wanting to argue, the customer immediately complied. However, because it was cold, she chose to sit next to the fire to keep warm, and the female employee said some harsh words.

The first thing in the morning was hearing some frustrating words that made the customer unhappy and he got up and left. After that, the female employee chased after her and physically assaulted her. The customer also shared that the female employee broke his fingernails after the collision.

Below the article with thousands of comments, many people expressed outrage at the employee's behavior. Immediately after, a clip recording the incident was posted online, causing a stir in public opinion. Outraged by the uncivilized behavior of the sales staff, the girl shared her story and attracted a large number of interactions.

Below the article with thousands of comments, many people expressed outrage at the employee's behavior. "It is not known who is right and who is wrong, but the act of "interacting" that causes harm to another person's body is unacceptable. Violent behavior must be eliminated in all situations," an account named Dang Quang said.

Along with that, many opinions say that the food and beverage industry is very special, no different from "serving a hundred families", improving the quality of customer service is one of the core and vital factors for restaurants to survive in an increasingly fierce competition.

According to the investigation, the place where the incident occurred is a famous cartilage porridge shop located on Doi Can Street, Ba Dinh District. It is known that the cartilage porridge shop has been in business since 2017, open all day from 7am to 10pm. The shop is busiest at lunchtime from 11am to 1pm, serving rib porridge with pork floss and mushroom floss for 40,000 VND/bowl.

According to Dan Tri newspaper, Ms. C., the owner of the porridge shop, confirmed the above incident. At the time of the incident, she was not present at the shop, and everything was handled by a female employee named N.

When she learned that a fight had occurred at the restaurant, Ms. C. reviewed the surveillance camera to grasp the situation. According to the restaurant owner, based on the images and sounds on the camera, she determined that this was an unfortunate incident from both sides. The female restaurant owner also admitted that in this case, her employee had acted wrongly. However, she also hoped that the public would listen to both sides.

According to Ms. C., the female employee named N. has worked at the restaurant for 3-4 years. She assessed that the employee's personality is somewhat lacking in gentleness, sometimes a bit hot-tempered, but the restaurant has never had a similar incident before. The restaurant owner added that after the argument at the restaurant, the customer stood up and left without paying, so Ms. N. immediately chased after him. After that, the two had a personal confrontation outside the restaurant area, so Ms. C. did not catch on.

Currently, Ms. C. has fired Ms. N. and discussed with the restaurant's employees, considering this a big lesson for everyone to learn from and reflect on to avoid similar incidents. A representative of the Doi Can Ward Police said that they have received a report from a female customer about being "interacted" at the porridge restaurant. The authorities are collecting documents, inviting relevant parties to coordinate work, and from there, come up with a specific handling direction.

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