Case of cafe staff having customers over the bill: 4 female "gods" were blamed, the manager spoke up!

With the need for an ever-increasing quality of life, today's young people go out on cafe dates not only to find places with delicious food, but also to satisfy the space's appearance, the "vung vuong" must be eye-catching and pretty. .

However, "delicious - beautiful" is not enough, everyone in business knows that service quality and service attitude are also one of the important factors in evaluating a restaurant.

Recently, social networks spread the scandalous "drama" of four customers when they went to a famous cafe in District 2, Ho Chi Minh City to enjoy drinks.

It is known that this cafe is very famous in District 2, Saigon, many TikTokers often come to review, praise the cafe's space or many young people come to take photos thanks to its beautiful decoration and setup. eye.

However, in a recent post shared by a girl in a group of 4 customers who came to the restaurant, she posted a post accusing the staff of cursing customers over bill orders.

Specifically, the account that wrote the article said that in the group of 4, there was 1 person who had a stomach ache and was confused about what drink to choose. Finally, this friend ordered a glass of water with instructions not to add sugar.

Even though there were 4 people, they only ordered 2 glasses of water. After that, the staff informed that if you only order 2 glasses of water while traveling with 4 people, the restaurant will charge an additional 50,000 VND. Seeing that, the group of customers decided to order 4 glasses of water.

"Drama" started when these 4 female customers were shocked to discover that the note that the staff wrote in the bill was a very obscene curse: ""No order but it takes so long to order".

Because of this line, the customer thought he had been "slandered" by the staff, showing a disrespectful attitude. Later, when he met the manager to ask for a solution, this person was refunded the water fee, and the manager said he would work with the staff and respond.

But because he had not received an answer about how to handle the restaurant's staff, this person posted a complaint against the cafe and hoped to receive a satisfactory answer from the restaurant. "Everything about the restaurant from the view to the space to the drinks here is not bad at all, except for the staff's service attitude which is unacceptable and I said that so I don't want other people to come here to experience this situation." Same situation," the owner of the post shared.

After being shared on social networks, many heated debates immediately broke out. Some opinions say that the staff's service attitude is too poor when they say bad things about customers right on the order bill.

But surprisingly, many netizens expressed their opinions in defense of the cafe and criticized the female customer for trying to make trouble.

Netizen said that, even though they know that the staff's attitude is wrong, the 4 female customers are "not average". 4 girls went into the bar but "squeaked" for a long time before ordering 2 glasses of water. In that situation, we can sympathize with the employee's unpleasant attitude.

Furthermore, the shop chose the solution of refunding 4 cups of water to the group of female customers. However, the group of female customers still tried to be angry and went online to "expose" the scandal, affecting the restaurant.

Some comments from netizens:

"The staff is wrong, but the customers are too much. If it's not too serious, why overdo it? If you eat noodle dishes and curse, you'll probably get sued by a lawyer,"

"Unfortunately for the staff, they gave the bar bill the wrong way. When they met the right "god" customer, they were so angry. They got fined to compensate for free drinks and then went online to expose the scandal,"

"Received a refund and still exposed people. Live a little, young people, it's not easy for other people's shops to do business",...

While netizens were still arguing about who was right and who was wrong, the cafe in the above story spoke up. A representative of this coffee shop also shared with VietNamNet that the shop has contacted to apologize and strictly handle the erring employee.

The shop's representative also said that the image of the mixed order sheet that was spread on social networks was an internal order slip, not an official bill: "I myself don't know why this order slip was accepted. delivered to customers," a coffee shop representative said.

The representative further explained: "When they realized that the bill had objectionable content, this group of customers contacted the manager, but this person was not present at the restaurant so they were forced to discuss over the phone. Customers wanted to have This employee will be dealt with immediately. However, the manager explained that this employee is a full-time employee so he cannot be fired arbitrarily, he must submit the matter to the supervisor for decision."

Finally, the restaurant representative expressed his apology to the customer: "On behalf of the entire staff, I apologize to the customers and group of friends once again. I hope the customers and the online community will sympathize and forgive this time. This".

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