Hotpot restaurant makes customers seriously burned but looks down on life, get goosebumps when looking at the wound

While the restaurant side insists on solving the accident in the spirit of goodwill. However, the victim was upset when the management unit showed irresponsibility and disregard for life.

Recently, a series of food forums shared a severe burn that occurred at a famous h.ot pot restaurant. Specifically, on the Facebook page of the LBB account, this person expressed disappointment when having an unlucky experience, especially the cumbersome handling from the management unit.

Specifically, while dining, the restaurant proposed to move the table to another area because it was too crowded. At this time, the new employee carried the pot and the stove at the same time, but unfortunately, there was an accident. As a result, the entire pot of h.ot pot poured down, causing the customer to have 2nd and 3rd degree burns on the entire lower body.

Before being taken to the emergency hospital, Mr. LBB was extremely indignant when the staff lacked first aid skills and passively made the injury worse. After 3 weeks of treatment at the hospital, the victim said that she had to continue cosmetic treatment for 2 years and 1 month at home to restore 70% of the original condition.

"During the table change, the staff member did: KITCHEN H.OT pot at the same time, leading to pouring the whole boiling h.ot pot on me. Immediately after, realizing that my pants were soaked in h.ot pot, I took off my clothes. and ask the store staff to lead you to the water area.

But it's funny that such an old restaurant has poor facilities and staff training process, not ensuring safety for customers.

Burns with boiling water need cool water to relieve burns. However, when I was led into the water area, all the staff stood there. When asked where the water was, it said that the faucet in my house was weak and needed to be picked up. Thanks to the very good service process and super modern facilities, I got 2nd and 3rd degree burns on the lower half of my body.

And continuing in the boring self-first aid process, I saw that I called the medical staff of the shopping center and then I started being taken to the emergency room." - An angry LBB account said.

In the post, this person repeatedly mentioned the lack of professionalism from the restaurant. Because of this, up to now, the two sides have not come to a final decision on the compensation plan.

Contrary to the angry attitude from customers, the hotpot brand insists that from the time of the accident to the time of discharge from the hospital, this unit has paid for the hospital fees, provided food and provided essential support as required. needs of the victim. The h.ot pot restaurant expressed goodwill to compensate, sorry for this not-so-good experience. As originally planned, on July 30, the two sides will meet face-to-face to discuss in consultation with lawyers and medical experts.

In response to the press release on the evening of July 29, the victim once again emphasized the terrible treatment she received. Ask the restaurant to post accurate and truthful information.

There is some information that you need to correct as follows because you may not be at the scene, so you do not understand:

1. Regarding hospital fees, caregiver costs....: If anyone is at Le Huu Trac National Institute of Burns, it will be clear that the 6th floor area of this institute is not allowed in and out, and can only go in and out for about approx. 1 hour at noon or afternoon. At the same time, each patient is only cared for by one family member. So, during my illness, my family always had 1 person on duty, so I couldn't go out to the street to buy necessary things or withdraw or pay m.oney. Therefore, the company sent a manager outside to support my family.

However, the personal expenses that you managed to advance to me such as hospital fees, buying things... were fully paid by my family, including food. Therefore, the company's announcement that the entire hospital fee has been paid for me is not accurate (There is a family authorization to pay in full)

2. Regarding the minutes of the incident, we requested many times and contacted many people to receive the report of the incident from Mr./Ms. Thai Express. But it's not simply that you guys take the initiative to give it to my family.

3. It is true that my family's side requested to stop the agreement because they found that the company disregarded the health and life of the customer, did not guarantee the interests of the customer. And before making this decision, we called the representative of Thai Express that we are working with, but you did not answer the phone. However, you had an appointment to call us back but did not. Therefore, on July 28, we took the initiative to call you.

Conclusion: Please provide accurate information!

On his personal page, the image of severe burns due to his h.ot pot accident caused many people to feel sorry. Because the wound was on the lower body, the victim had to lie in place, unable to do normal activities. Through his own incident, Mr. LBB warned fans to carefully and wisely choose reputable brands when experiencing dining.