Former VTV MC spoke out about the case of Hung Huc Village being accused of dirty by parents, surprising attitude

Over the past time, there have been successive cases of parents accusing Hao Huc Village of charging too high fees but not being responsible for the children. Most of the children who come home from summer camp suffer from skin diseases and even mental crises because of being bullied for a long time.

After the continuous noise surrounding the case of Hung Huc Village summer camp accused of children being bullied and even "not daring to go to the toilet for 8 days because of dirt", recently, MC Minh Trang – Founder of this summer camp model – has officially spoken out. On his personal page, the former VTV MC said that he had received all the feedback from parents whose children participated in the summer camp and received it with the most positive and demanding spirit, and at the same time sent a sincere apology for the incomplete experiences of the campers.

Especially about the post of a Hanoi parent regarding her child being bullied, MC Minh Trang shared that she directly contacted her to inquire about the physical and mental health situation of her child, listen in detail to the feedback, suggestions and aspirations of the family.

In the article, she stated: "Regarding the specific reflection of the family of the camper L. X. D. through a post on Ms. L.'s personal Facebook page of Ms. D.'s mother, I have directly contacted Ms. L. to inquire about the physical and mental health situation of Ms. D., listen to the family's feedback, suggestions and aspirations in detail as well as discuss what the Village can do to best support Mr. D. and work with the family to remove frustrations and misunderstandings."

Not only that, MC Minh Trang also apologized directly to Ms. L. and her family on behalf of the Eager Village team and asked Ms. L. to convey her apology to Ms. D. about her child's incomplete experiences during the summer camp, as well as unnecessary misunderstandings and stress in the process of receiving feedback from the Village's management personnel from the family. In addition, the founder of Hoc Huc Village also actively connects the two sides of the family with campers to exchange and create opportunities for children to put aside unhappy memories and move towards reconciliation.

"A mother, a founder": MC Minh Trang's heartfelt apology

In addition to directly solving each case, MC Minh Trang also affirmed that Hung Huc Village always appreciates suggestions to be able to perfect the experience, mature in terms of service quality, infrastructure, and support, customer care, receiving feedback, etc Parents' comments.

She sincerely shared, from the perspective of a mother: "From the position of a founder and also a mother, I would like to sincerely and deeply apologize to the incomplete experiences that children, parents and families have had in the Village. When I myself collected my first thoughts about Eager Village, I always hoped that the Village would be a small piece of village spirit, where my children and many children and parents could find joy, peace, warmth, simple lessons about nature..."

Minh Trang also acknowledged the difficulties of Hung Huc Village in the development journey: "The village has gone through toddler periods in the first years, then gradually gained love and acceptance... With this lesson, the Village always engraves to remind itself that the more we have to try, the more relentless efforts every day to achieve the good goals that the Village has set out from the first days" . This heartfelt apology shows MC Minh Trang's seriousness in facing the crisis and trying to improve.

MC Minh Trang: From the "hot mom" of thousands of people to the founder of the summer camp was "shocked" by the noise

MC Minh Trang (SN 1987), former VTV MC and Master of Communication from France, used to be a university lecturer. Since 2005, she has been familiar on VTV through many programs. After getting married and having children, she gradually left VTV, focusing on being a mother of 4 children.

Minh Trang became an influential "hot mom", founding Eager Box – a project that successfully raised 8 billion VND at Shark Tank Vietnam (revenue of 445 billion). Currently, she is the founder of Hao Huc Village, a summer camp model cherished since 2019. The fact that she directly apologized after the recent uproar shows the seriousness and enthusiasm of a mother for her project.

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