Kera vegetable candy case prosecuted, thousands of people confused and have not received refunds

In recent months, the Kera Candy case has dragged many big names on social networks into prison. However, after many of these names were ' put on silver rings ', the question that has spread widely among users is the amount of mone.y they spent on buying the product has not been paid.

The news that Miss Thuy Tien was prosecuted and temporarily detained for "Deceiving customers" in the KERA vegetable candy case, contributing 30% of capital to CER Group, the unit behind the production and distribution of this candy, is still receiving a lot of attention. At this time, on social networking forums, many consumers continue to ask questions about the KERA refund issue - announced from March 2025, which suddenly "heated up" again.

"Has anyone received a refund from KERA?", "I don't know how to receive a refund from KERA", "Is there really a refund, because now everything is clear ",... are the questions of many people, posted on social networks right now. Because, in fact, thousands of people have bought and used this product.

Under the topic "Has anyone received a refund from KERA yet?" in a group with more than 2.1 million followers on Facebook, many people said they had received refunds many months ago, especially in March 2025, after following the correct steps on Facebook KERA Vietnam instructions. Others said they still did not know how, or did not have the order image, order information,... so they could not register for a refund.

Currently, the post about the refund issue is still on the KERA Vietnam homepage on Facebook, many netizens have continued to comment asking about the refund issue, there are still many people who have not received a refund.

Previously, in March 2025, the KERA Vietnam homepage announced a refund for those who purchased and used the product. This is also the plan shared by Mr. Le Tuan Linh - legal representative of CER Group at a media meeting in Hanoi on March 14. Le Tuan Linh affirmed that the company will be responsible and take actions to refund customers, and this refund will be done through bank transfer.

According to the post on the KERA Vietnam homepage, the refund conditions are applied to orders as follows: (1) Applicable to cases where customers wish to receive a refund, including customers who have used the product, (2) Orders are placed from December 12, 2024 to March 14, 2025.

Orders are divided into 2 groups: purchases on e-commerce platforms and purchases on the homepage. Each group of customers will have a different refund link. In addition, customers can directly work with the customer care department, the brand's official seller or text the homepage/call the hotline. As expected, all refund requests will be processed within 7 - 10 working days from the date of receiving full information.

At that time, Hang Du Muc also shared the post on the account with 2.2 million followers but without any other caption. She also shared: "In case the customer has used the product and no longer has that product, in the mindset that the customer wants to return the product, we still support the customer's refund. The customer just needs to open the purchase history on TikTok, provide the order code and we will refund. This order code is always saved there.

In case the customer has purchased but not used the product and wants to return the product and get a refund, just provide the order code, we will proceed to collect the product and refund."

Previously, the authorities said that CER Group had sold 135,325 boxes to the market from December 12, 2024 to March 19, with a listed retail price of VND 150,000/product, estimated that CER Group had earned nearly VND 20.3 billion. Previously, this product was mainly sold on TikTok Shop through livestreams of Hang Du Muc and Quang Linh Vlogs, social network Facebook...

On April 4, the Investigation Police Agency (Ministry of Public Security) initiated a case, prosecuting 5 defendants for the crimes of "Production of counterfeit food products" and "Deceiving customers", related to Asia Life Joint Stock Company and CER Group, including: Nguyen Thi Thai Hang (also known as Hang Du Muc) - Chairwoman of the Board of Directors of CER Group and Pham Quang Linh (commonly known as Quang Linh Vlog), Nguyen Phong (born in 1986), Chairman of the Board of Directors of Asia Life Joint Stock Company; Le Tuan Linh (born in 1989), Director, legal representative of CER Group Joint Stock Company; Le Thanh Cong (born in 1989), member of the Board of Directors of CER Group Joint Stock Company.

How dangerous is the enema in Kera candy, the expert came out to clarify? Phúc Sen12:02:05 07/04/2025On April 4, Quang Linh Vlog and Hang Du Muc and a number of members of Sister Rot Group Joint Stock Company - CER were prosecuted and detained by the Investigating Police Agency of the Ministry of Public Security (C01) for the crime of deceiving consumers.