Katinat's 'Western security reduction' case: can't stay calm, netizens wonder about 'Chi Dan' fever?

Netizens have not forgotten the ordeal of donating 1,000 VND/glass of water to support the people of the North, Katinat continues to launch an "extremely annoying" trend, when on the note board of the water glass from this brand, there is a shocking note "Reduce sugar, reduce An Tay".

Recently, social networks have spread an image of a cup of KATINAT water, causing outrage. Accordingly, instead of writing "reduced sugar" or "reduced ice", the shop staff wrote "reduced an tay" on the cup of water. This action has caused a stir in public opinion. People do not understand why such a big brand would use dirty "copycat" tricks.

Some people even think that KATINAT's media team is very weak, often taking advantage of social events to "catch interactions", and then choosing to resolve the drama they created with an apology. This move can only be Katinat, making users remember it forever.

Regarding the above incident, on the night of November 19, the official website of this store suddenly posted a press release about the inappropriate behavior of the staff.

Specifically, through investigating and checking the whole incident, they confirmed that this was a joke by a KATINAT employee at Diamond Residence Le Van Luong (Hanoi). "At 2:45 p.m. on November 18, 2024, a KATINAT employee at Diamond Residence Le Van Luong - Hanoi, arbitrarily added inappropriate and substandard content to the drink label, contrary to regulations and standards, then the glass of water with this label was delivered to the customer," KATINAT said.

KATINAT has disciplined the violating employee by firing him, and disciplined the restaurant manager by warning him for not controlling the restaurant's activities well.

In addition, KATINAT has directly contacted the customer who received the product with the inappropriate sticker to send them a sincere apology in a receptive spirit, clearly explaining the incident. The customer understood, agreed to this handling direction and officially informed the results of the handling of the incident on his personal page because the customer absolutely did not want the incident to be pushed too far.

"KATINAT affirms that this was a spontaneous, joking act by an individual employee and this seriously violated the regulations on service standards, going against the business motto as well as the core orientation of KATINAT," said the brand representative.

According to netizens, the noun "an tay" can refer to a model involved in the case who was prosecuted and detained for investigation because of being involved in organizing and using illegal substances. Following the events, some netizens even suggested that Chi Dan get involved, as a way to 'tease' and defame, however, this action was condemned, although the person who committed the act of using illegal substances is a violation of the law, there are authorities and strict sanctions to handle it.

Regarding Katinat, previously, this brand was also condemned for its campaign of donating 1,000 VND from each glass of water sold to support people in the North affected by storm No. 3. The post of Katinat - a famous drink unexpectedly created mixed reactions. In less than 24 hours, there were more than 10 thousand angry comments under this post, forcing the official admin team to speak up.

A comment under the post that attracted more than 1,400 interactions wrote: "While the entire political system is involved in helping our compatriots overcome the damage caused by floods, officers, soldiers and people are risking their lives in danger and hardship, millions of people at home and abroad are joining hands to raise funds to support our compatriots, Katinat is taking advantage of the trust and honesty of others." On the other hand, many people also think that "Charitable donations, no matter how small or large, are valuable."

Katinat later posted an apology to customers related to the above incident. At the same time, Katinat announced that it had contributed 1 billion VND directly to the Vietnam Fatherland Front - Central Relief Committee, instead of deducting and transferring based on the actual number of cups served each day as planned. According to this unit, this amount is expected to be deducted from 1 million cups of water estimated to be served in 19 days across the system (from September 12 to September 30).

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