The midwife snatched the phone and shouted loudly at the people who came to ask for a Covid-19 test

It is unclear whether due to work pressure or personal reasons, the midwife over there acted inappropriately with people when coming to test for Covid-19.

Not long ago, social media expressed frustration after watching a clip denouncing the working attitude of a midwife at Thach Dien Medical Clinic, Nam Dien commune, Thach Ha district (Ha Tinh). Specifically, at around 9:00 p.m. on March 3, the man in the clip expressed his wish to get a quick Covid-19 test for his son and family members. In contrast to the affability and urgency in the face of the complicated developments of the epidemic. The midwife continuously frowned and flatly refused for the reason "Out of test strips".

Faced with constant questioning from the patient, the female employee challenged: "If it's not a cold, then don't test at this time; Do you want to test or not?". Although he was quite frustrated by his irresponsible way of working, he still tried to record a clip as evidence: "Okay, sister, this is Nam Dien clinic."

Realizing the camera was facing her, the midwife rushed to snatch the phone, along with many offensive and vulgar words.

After the clip was widely published, many people simultaneously criticized the midwife. Maybe because of the urgency of the situation, the family did not follow the correct procedure during the emergency. Especially for Covid-19, each locality will have different handling plans. However, that does not mean that employees have the right to bully and tarnish the image of "Honourable as a mother". Not to mention, the act of snatching a phone can be considered the crime of intentional destruction of property.

According to information in Nguoi Lao Dong newspaper, Mr. Nguyen Sy Quy, Chairman of the People's Committee of Nam Dien commune (Thach Ha district, Ha Tinh province), said: "Currently I have assigned the Head of the commune health station and the police to work with This midwife, at the same time asked the midwife to report so that on Monday morning the local government could review the case and have a solution," Mr. Quy said.

Immediately after that, we contacted Doctor Nguyen Viet Phuc, Head of Nam Dien Commune Health Station, Thach Ha District, to say that the unit has now requested midwife Nguyen Thi Hai (born 1979), an employee of The Commune Health Station, the person appearing in the clip above wrote a report."

"After that, this person contacted me to present the incident. My opinion as well as the unit's truly condemn this behavior of midwife Hai. Even though fighting the epidemic will be difficult, it is impossible." "There are such actions and words towards people. This has greatly affected the image of medical professionals" - Mr. Phuc said.

Mr. Phuc said that when he saw the clip and heard people present the incident, even he himself was upset. "Even putting myself in the above citizen's situation is unacceptable, while their child has Covid-19, yet my staff does that, it's so sad."

"No matter how tiring and difficult it is, we must explain and give clear instructions to the people. If we do it right, then we have nothing to fear from people taking photos and filming. If we continue to show that kind of attitude, then we have nothing left." to say more" - Mr. Phuc added.

Recently, in response to feedback from patients and their families, the Ministry of Health has directed the handling of many medical officers and staff who violate ethics. Of these, hospitals transferred 50 people to work positions, dismissed 7 people, dismissed 5 people, and reminded and learned from 15,811 cases.

At the online conference summarizing the implementation of "Innovating the service style and attitude of medical staff towards patient satisfaction" held on July 19 with more than 700 videoconference points at facilities. healthcare nationwide, Minister of Health Nguyen Thi Kim Tien said that the ultimate and highest goal of medical facilities is patient satisfaction.

At the same time, the Minister also affirmed: "We will eliminate from the medical sector the 'worms that spoil the soup' and the medical staff who violate ethics and affect the image of physicians."

In response to feedback from patients and their families, the Ministry of Health directed and transferred 50 people to work positions, dismissed 7 people, dismissed 5 people, and reminded and learned from 15,811 cases. fit.

Clearly, in recent times, people have really felt the change in style and service attitude of the medical industry focusing on patient satisfaction. However, there are still some places that are not doing well. Typically, some recent incidents have occurred such as: Falling ceiling fragments at the National Children's Hospital, Central Ear, Nose and Throat Hospital; patient service attitude at Bach Mai Hospital; Security guards blocked ambulances at the National Children's Hospital.

A problem that many people have reported and is also the most painful in medical facilities today is the services in the hospital such as service cars, canteens, funeral homes, security... among which is the most prominent. The most serious problem is the "disorder" of parking ticket prices at the hospital, as well as parking spots near the hospital.