The coffee shop in District 1 was stuck in the seal yelling at the shipper, the brazen owner met with a bitter end!

A café in District 1 has just been accused by the shipper community of disrespectful behavior. After being harshly criticized by social networks, the owner had to apologize for his brazen behavior. This case has received many "bitter ends" and outrage from the public.

On September 4, an article on the tech driver community created a huge storm of public opinion. The H.D.L.T. account has voiced its reflection on the disrespectful service attitude of the staff of a coffee shop in Tan Dinh Ward, Ho Chi Minh City. HCM. The post said that the incident became a climax when an elderly female driver waited to receive the application, but the restaurant staff let go of disrespectful and curt words: "If you complain, go out and take it". When another driver made a suggestion, they were also responded with a defiant attitude.

The article quickly spread across social networking sites and attracted thousands of comments. The wave of outrage exploded when many other drivers shared that they had also had a similar experience at the restaurant. Some people also said that they were "threatened by the restaurant to notify the switchboard to lock the app" if they rated 1 star. More seriously, the image of the café staff using a spoon to scoop coffee making customers put it in their mouths to taste many times was also dug up and spread, making the incident even more serious.

In the face of a wave of fierce criticism, the social media platforms of this café have faced a series of negative comments. the homepage of the restaurant was forced to lock the Facebook page. On social networking sites, some social media users also flooded in to call for a boycott.

Hasty apology and unexpected retreat from the founder

Two days after the incident, on the afternoon of September 6, the café posted an official apology notice on social media sites. The representative admitted that there were shortcomings in management, leading to improper behavior of employees and causing misunderstandings and negative reactions. They said that in the morning, when orders were overloaded and the working space was small, the owner could not control his emotions.

The restaurant also committed to reviewing the service process, adding a separate waiting area, providing free drinking water and organizing staff training to improve communication skills. Within 48 hours, the store promised to complete the arrangement of more convenient seating for drivers. The restaurant also denied deliberately locking the driver's app, affirming that it never had a policy of losing their income.

Notably, Mr. Nguyen Trung Chinh, the founder of the restaurant, sent an apology letter to the entire community. He admitted many errors in management and behavior and said that he would withdraw from the operating position to hand over to other personnel. He also affirmed that the image of "using a spoon to check the quality of coffee" only took place in 2022 and is no longer applicable.

When attitude lessons come at a bitter price

The incident at this café is an expensive lesson for any business in the digital age. A disrespectful word, an improper attitude can quickly spread and become a storm of reputational damage. The timely apology and the founder's act of withdrawal show the seriousness of the incident. Although the restaurant has promised many changes, the loss of trust from the community has been too expensive.

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