MVI Life spoke out about Ngoc Lan's case, revealing the whole truth of the 700 million/year contract that made fans fall back

Recently, the incident of actress Ngoc Lan crying on the stream, when talking about the insurance contract, is the focus of public attention. In the latest development, the representative of the insurance company, MVI Life, has also made an official statement.

Information to the press, MVI Life said, before the time of the actress Ngoc Lan's reflection on social networks, MVI Life and the customer discussed, agreed and completed the preparation for the adjustment. insurance contract in accordance with the characteristics and product benefits specified in the contract terms.

According to information from MVI Life, the company said that it received information from the Company's customer, who is an actress who reflected through social networks her concerns about the process of spreading insurance products. These insurance policies are mentioned provided by Aviva Life Insurance Vietnam Co., Ltd. before the company was acquired by Manulife Financial Group at the end of 2021.

According to MVI Life, the change of name from Aviva Vietnam Life Insurance Company Limited to MVI Life Insurance Company Limited (MVI Life) was approved by the Ministry of Finance on June 7, 2022 under the Adjustment License No. 64/GPDC8/KDBH. Accordingly, the change of the company name does not affect the insurance benefits of the customer.

"MVI Life always ensures compliance with all regulations and commitments in the contract between the Company and customers and partners", the representative of MVI Life emphasized.

This representative also said that MVI Life values all feedbacks and complaints of customers and always actively works with customers to understand the context and concerns of customers to propose appropriate solutions.

In the case of actress Ngoc Lan, following the core values of the Company, MVI Life has many times met and discussed with customers and their lawyers, actively receiving feedback, listening and solving problems. Answer questions from the actress.

Specifically, before Ngoc Lan's reflection on social networks, MVI Life and the customer discussed, agreed and completed the preparation for the adjustment of the insurance contract in accordance with the characteristics and rights. product benefits specified in the Contract Terms.

"At MVI Life, we always give priority to ensuring the interests of customers in all situations, ready to listen, learn and always make efforts to solve all customers' questions and concerns, and build trust with the company's insurance products and services", the company affirmed.

Previously, actress Ngoc Lan livestream shared about buying life insurance at Aviva Vietnam Life Insurance Company Limited (now sold to Manulife Financial Group and renamed as Life Insurance Company Limited). MVI - MVI Life) with a value of up to 700 million VND/year.

However, she claimed that she was given vague information and lured to sign a contract with many information that was not according to what was discussed.

Soon after, a business manager from Manulife's agency channel voiced that actor Ngoc Lan was stupid, ignorant, lazy and overdoing it, deliberately creating tricks when reflecting on the contract. signed life insurance contract with MVI Life.

Recently, the Insurance Administration and Supervision Department also sent an official letter to MVI Life Insurance Company Limited regarding the case that this company has entered into an insurance contract with Ms. Pearl Pearl).

Accordingly, the Department has requested this company to review the information on the insurance contract entered into with Ms. Nguyen Thi Ngoc Lan and the dissemination process of the insurance agent; the disclosure of information to customers... Report the results of the implementation of the above contents to the Department of Insurance Management and Supervision on April 11th.

The Department also requires the insurance company to consider the liability of the insurance agent in case of violations of the law in carrying out activities authorized by the insurance company.

"It is suggested that the Company actively work, handle customer complaints and provide objective and transparent feedback to news agencies and press about the case", the Insurance Management and Supervision Department said. clearly stated in the letter.

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