Customer lost SH car, manager brushed off responsibility: "Don't look after the car, only sell coffee", hot fans demanded to close the shop

Recently, the incident that a manager who refused to support coffee drinkers had his car stolen, with the reason that "the business registration of the shop does not have to keep the car", is becoming the focus of discussion of many netizens.

According to the reflection of Ms. Vu Thi Thu Hai (SN 1980, in Phu Dong commune, Gia Lam district, Hanoi), around 6:30 p.m. on April 9, she and her group of friends entered the restaurant and used the beverage service in Ha Noi. Interior.

According to Ms. Hai, 8 people in her group entered the shop and left their motorbikes in front of the door. At the bar, the staff guides you to the 2nd floor to sit and use drinks here. Hai said, while drinking water, a female employee borrowed a key from one of the group to bring the car in.

Hearing the female employee of the restaurant say that, one of the group gave the key to this female friend. According to Ms. Hai, when going inside, the friend's car gave the key to the staff and her car was next to each other. Later, this employee returned the key to Hai's friend.

"When I left, went down to the parking lot, I didn't see my car. At that time, I called the manager of the shop to ask where her car was, this person panicked and checked the camera and asked a neighbor to look up the camera, then It was confirmed that two strangers had broken the lock and led the car away," Hai said.

"I asked why I didn't take care of the car for customers, but the manager said that it was because the shop was just opened, didn't hire someone to look after the costs ... hope you understand. Then we called the manager to come in. Confirming how to handle my property, the manager said, if I can't find the car in 1 to 3 days, that person will compensate me for 50-70% of the value of the car at that time. current point", Ms. Hai informed.

However, according to Ms. Hai, when the two sides were writing the commitment, a male friend appeared and introduced himself as D., the manager of the shop.

"This person said the shop would be responsible for me and hoped that the agreement would need a third party (the police witness) to be valid," Hai said, and then went to the police with this manager to do the work. job.

"When Mr. D finished working with the Bo De ward police station, I asked: Now you want me to answer how are you responsible for your lost property?, this friend replied: I asked. The lawyer and I are not responsible for the loss of her car," Hai said.

With this issue, Ms. Hai said she was very upset by the restaurant manager's attitude of denying responsibility. "I pay to use the service of the shop, if there is no agreement to self-preserve the property, the shop must be responsible for taking care of the property so that I can experience the service with peace of mind, but I cannot deny the responsibility as That's okay," Hai said.

It is known that when talking to the press by phone, the shop manager named D. Surprised with the answer: "The business registration of the shop does not have to park the car".

This person also said that it is a car, the property of the customer, the owner of the car must preserve. The shop does not look after the car, only sells coffee.

After the incident was spread, a series of netizens criticized the management's way of working and flooded the 1-star review for this store. "A life saver went into the ground by the manager", "Next time take the car to the side of the seat for peace of mind", "Do you want to close the door as soon as you open it?", many netizens commented.

Talking to the police of Bo De ward (Long Bien district), a leader said: "The police have received information about the incident. We guide the guests and the owner should have a civil compensation agreement. The ward police have transferred the entire case file to the Long Bien District Police for settlement according to its competence.

According to lawyer Diep Nang Binh - Head of Tinh Thong Luat law office, legally, if the two parties have an agreement to keep the property, the depositor - the customer has the right to: Claim compensation for damage, if the custodian loses or damages the deposited property, except for force majeure.

On the side of the store - the property holder is also obliged to compensate for damage, if he/she loses or damages the deposited property, except for force majeure cases.

Based on this regulation, it can be seen that, when a car is lost, there is an agreement between the customer and the store to keep the car (with a ticket or a guard to look after the car, with a valet, to take the car or not). requires the customer to maintain the car by themselves...) then the shop side must be responsible for compensation.