VNA airline was accused of discriminating and belittling passengers dressed raggedly despite traveling in business class

Recently, an account posted an angry forum when she said that the couple was looked down upon by VNA flight attendants just because they dressed quite casual and casual, which made her embarrassed.

It is unknown if 2023 will be a long-term year for the aviation industry as one scandal after another occurs. From the case of a flight attendant transporting banned substances to Captain Pham Ha Duy being fired for testing positive for banned substances, the flight attendant runs a "vegetable trade" ring.

Not stopping there, recently, a social network account Xuan Shop Viet Nhat was also frustrated when it said that it was a business class ticket of a Vietnamese airline but was discriminated against, how important appearance is.

Specifically, Xuan Shop Viet Nhat has accused VNA airline employees of discriminating against guests. Seeing Japanese people wearing suits, they politely bowed like firewood, and I wore shorts and T-shirts even though I bought business tickets, but they still told the wrong place, explained forever but still told the wrong guests.

"It's okay to normally go to Vietjet, but today Mr. Tuan he mistakenly booked a ticket to Vietnam Airlines and even a business class ticket. So going to the airport, checking in, the couple dressed like this, the staff at the airport told you to go to the wrong place even though you checked the code. But still saying to go in the wrong place, embarrassed, how many people look. Horrible.

Next time promise never to mistake tickets again. It's tiring, it's stressful. Go passenger too. but recognize you, with tickets, when Nhat brothers and sisters wear suits, you bow politely, and wearing torn shirts like this are not allowed to go to Vietnam Airline. That's different," hesaid.

After the article about discriminatory attitudes has received great attention from netizens. Many people think that flight attendants are also a profession that serves customers, not noble at all, but has such a discriminatory attitude.

"Many times I work as a flight attendant without understanding my duties as a 'Stewardess'. Working as a waitress and thinking I'm a grandfather," "It's the kind of thing I see when I catch them, I look at farmers holding a lot of money, and I think where I steal. Contempt for all sorts of things," "I'm rich, I dress like that, see how people treat me, and then turn the car around for him. Unfortunately, I'm poor, so people treat me anyway, but I don't have money to turn around", "Ui, I also once went to VNE from Japan, he was always disdainful, asked for water and he ignored it as if he didn't hear it. What flight attendant is all bad and bad. Go bambo look at pretty boys and girls and like it",....Some accounts pressed the condemnation.

This is also not the first time that VNA airline has been slighted by customers.

In 2015, Mr. N. - a VIP customer of this airline said that although Vietnam Airlines (VNA) was awarded the Platinum card - the highest card class of VNA, in the past month, he and his colleagues were often pushed to the end of seats or inconvenient seats on the plane.

According to Mr. N.N, in the past, Gold and Platinum card passengers were given priority and reserved seats in the rear of the Business cabin - an area with more headroom than regular seats and more convenient boarding and disembarkation. Seating in this area is also iconic – for the airline's VIP customers.

However, since preparing to go to HK4 Star, VNA has dropped this regime and requires customers - even if they have a Platinum card to have a seat, to check-in online in advance. As a result, VIP customers are pushed to the bottom.

"VNA seems to deliberately fail to understand that for frequent flyers, it means that they are very busy and decide to fly within half a day so there is no time or opportunity to check-in early. Not to mention, I tried once or twice online check-in, but only succeeded once due to VNA's network being unstable, or reporting errors. If there is a check-in, it will still go to the middle or bottom because it is impossible to register before 12-24 hours", Mr. N.N said.

"The check-in counter staff at the airport also said that many VIP customers called but could not solve it," the passenger added.

Immediately after the post was shared, many loyal customers of VNA also voiced their views on this issue.

The N.T.H. member said that this is a situation that makes many customers with Platinum cards quite frustrated.

"Many Platinum customers are very frustrated, asking to know that VNA does this to encourage customers to check online to reduce check-in load, reduce counter operating costs, reduce flight delay time... But the way marketing takes the benefits of one customer group to another rather than increasing the benefits seems to be going against customer segmentation policy. It is likely that this option is offered when VNA takes advantage of the "mandatory loyalty" factor of Platinum and VIP customers because we are afraid and difficult to switch brands.... What does it mean to have a special economy cabin on an airplane?" said another passenger.

The 'noodle mother' who led the thousand-dollar 'vegetable trade' was involved in the case of 4 TVHK transporting 'mai thuy' before Thư Kỳ14:13:24 12/08/2023After former flight attendant Vo Thi My H. was arrested for running a thousand-dollar vegetable trading ring, recently the online community discovered that she was also involved in the case of 4 flight attendants transporting mai thuy to Vietnam.