Being accused of fraud, Manulife insurance forces customers to sign a "silent" paper if they want to refund

Netizens were stirred by the news that Manulife insurance company agreed to refund customers amid a lot of negative information, accused of fraud, but it is worth noting that it is forced to keep absolute confidentiality.

The uproar about the insurance issue of Manulife unit, affiliated with Saigon Commercial Joint Stock Bank (SCB) being accused of fraud by more than 30 scams, has been a hot and painful topic continuously over the past time. The details are always interested and closely watched by netizens. More notably, recently, Manulife has made a new move, responded to and offered a solution to fraudulent accusations from customers.

According to updated information, on the morning of May 5, some of Manulife's insurance customers and this unit were invited to the headquarters in Ho Chi Minh City, to settle complaints about lost savings deposits. converted into life insurance. Accordingly, the customer's request is made to cancel the contract and ask the insurer to refund the entire amount paid earlier.

With the above proposal, Manulife's side also expressed agreement, but made many requests that made customers constantly booed. Specifically, Manulife accepts to settle for some customers, but forces customers to fulfill the request to commit to absolute confidentiality about the content and terms of the "complaint settlement agreement". At the same time, do not publicly disclose any content about the above agreement to third parties (except for the insurance buyer's legal counsel, or at the request of a competent court).

Specifically, in the confirmation letter issued by Manulife Vietnam, this unit requires the customer to confirm agreement with the content mentioned by the unit in the reply, such as: the customer agrees to cancel the insurance policy and content: "From the date of receipt of the full amount mentioned above by the payer, I commit that I will not have any claims or lawsuits for insurance; nor do any activities as a means of payment. damage, affecting the reputation and image of the insurer".

In addition, the content of the agreement also requires the policyholder to immediately terminate all claims, claims, claims and/or any action against this insurer and its management. , employees of the insurance.

Before the above handling, many customers present on the morning of 5/5 also expressed dissatisfaction and fatigue. Everyone booed because from the person who was cheated, filed a complaint but became like a thief, had to keep quiet to get the money back. Everyone is extremely upset.

On the side of the Insurance Supervision Administration, before the noise on this unit said. According to Tuoi Tre news, other civil transactions not related to the conclusion and performance of insurance contracts will fall within the scope of the civil law and other relevant legal provisions.

Therefore, customers in this case also need to study the current legal regulations, avoid the case of being subject to the unclear influence of the parties, thereby affecting their legitimate rights and interests. Insurance Management and Supervision Department shared more.

Previously, as reflected in the press, on the afternoon of April 18, more than 30 people went to the Ho Chi Minh City Police Department to file a complaint against Manulife and SCB. The unreasonable loss of money, distortion of cash flow is because most depositors trust the bank they have been dealing with for a long time.

With fierce controversies and boos from customers, on April 26, Manulife Vietnam held a press conference to announce the decision to resolve the case to close concerns about insurance products distributed through partner of Saigon Commercial Joint Stock Bank (SCB). Manulife said it will gather customers to submit complaints to enter the negotiation process and resolve all issues. These discussions are aimed at reaching a settlement that is fair to both parties, including contract cancellation and refund if there are reasonable grounds.

Manulife leadership has also confirmed to complete the dialogues with customers and reach a solution by June 30. Currently, the development of this controversial case is still being continuously monitored by netizens, looking forward to the fastest complete solution to return justice and benefits to customers.

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