The "bowl of rice mixed with cockroaches" case: The restaurant side spoke up, wanting to meet the accuser

The recent "bowl of rice mixed with cockroaches" incident at a restaurant in District 1 attracted a lot of attention from fans. After customers directly discovered cockroaches in rice bowls and reported on their personal pages, the restaurant also officially spoke up recently.

According to Ms. V, she and her daughter went to eat at a famous luxury restaurant on Nguyen Thi Minh Khai Street (District 1). When the customer finished almost the entire bowl of rice, he was stunned to discover that there were cockroaches in the bowl. Not just a small part but a huge cockroach.

"It haunts the lives of my mother and I. After finishing almost the entire bowl of rice, I saw a beard appearing, but I remember that I didn't put vegetables in the bowl of rice, but the vegetables appeared. I swam out to look and saw my child. Tieu Cuong lay on his back with his stomach up.

I'm not afraid of cockroaches, but this part really shocked me, because I didn't think that such a big restaurant would have cockroaches in the food. I tried to calm down and look closely to see if I was wrong, but I definitely wasn't, the cockroach was in the bowl of rice and I ate most of it" - Ms. V shared.

She further shared that after knowing what happened, the restaurant's waiter apologized, but she felt it was not the staff's fault: " But clearly this was not the fault of the two waiters, so I "It's not difficult for you two. The person who needs to apologize is the chef or the person who made this bowl of rice for me, but no one came out to apologize or solve this problem " - Ms. TV recounted.

To fix the problem, the restaurant offered to reduce the cost and even offered to give the meal a free meal, but she refused because she believed that she was going to eat, not to make excuses to get a free meal. Therefore, Ms. V paid 100% of the meal.

The female customer shared: "Before deciding to reflect the incident on social networks, I also hesitated, maybe this incident could affect the work of restaurant staff. However, I think I need to speak up so that you can focus more on your work and avoid situations like the one above."

After the incident was posted, the restaurant representative said that she contacted Ms. TV directly to apologize for the incident that had just occurred. The restaurant representative shared that they contacted Ms. TV on the evening of the above incident but were unable to contact her. In response to Ms. TV's feedback on social networks, the restaurant also repeatedly apologized and corrected the recent incident.

" We sincerely apologize for your negative experience.

The restaurant always puts food hygiene and safety first and regularly sprays insects and cleans inside the kitchen as well as outside. As soon as we received information about the incident, we immediately checked the hygiene and safety of the NTMK branch (Nguyen Thi Minh Khai) and found it very clean. So we're sorry we don't know why there was a cockroach in the bowl, and neither the processing nor serving staff saw it.

We have tried to contact you to apologize, discuss and invite you to visit our food safety and hygiene control process so that you can feel more secure about the quality of our service. us but we have not received your response yet. We hope you will respond soon so we can contact and discuss the recent unexpected incident."

The restaurant representative also shared that the restaurant would like to make an appointment to meet Ms. TV to discuss directly about the above incident. Currently, the incident is still receiving attention from netizens.

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