Case of evicting a customer in a wheelchair: The shop owner complained, the Hanoi Department of Information and Communications stepped in to verify

Regarding a post that caused a stir on social networks by a young man who said that the owner of a pho restaurant in Hanoi disparages people with disabilities, the pho restaurant where the young man came to eat spoke up, affirming that there was no such thing as evicting customers as shared. .

In recent days, social networks have shared the story of male TikToker VML (30 years old, living in Hanoi) "being kicked out of the shop because... in a wheelchair". According to the article, L. said he and his girlfriend went to a pho restaurant in Hanoi on January 12. When his lover asked the shop staff to carry him up the steps, he was refused with the answer "my shop doesn't have staff to carry someone like you".

Arriving at the second pho restaurant, L. said that this was a "familiar restaurant" and the two of them went in to eat normally. The seat was small, his wheelchair was slightly squeezed into the shop owner's space.

"She stood up suddenly, scolded the staff, "Who accepts this person to eat here?", the staff said "he often eats here, he usually sits like this". then I stand"...", L. wrote.

He said "the meal was stuck in my throat, it was difficult to swallow". While he got used to this feeling, his girlfriend "tears began to fall".

Below the article, L. told the story of accidentally meeting foreign guests traveling to Hanoi for the first time and was comforted when he learned what happened before. After being posted, the article received many mixed opinions, more than 47,000 likes, more than 20,000 comments and shares.

Many people are upset about the actions of two pho restaurants that "have a discriminatory attitude towards people with disabilities". Besides, many people doubted the authenticity of the article, asking L. to name two pho restaurants to clarify the information.

According to information in Tuoi Tre newspaper, the second pho restaurant that Mr. VML ate at was located in Hoan Kiem district. After coming directly to this pho restaurant to find out information, the owner confirmed that Mr. VML is a regular customer who often comes to eat in the evening.

The owner recounted that on the morning of January 12, Mr. VML and his girlfriend came to eat pho. Because the entrance to the restaurant was small and it was raining, the owner invited 2 people to sit and eat at the cafe opposite, and the staff would bring pho to the place. "But he still wants to come into the restaurant, we welcome him normally," the restaurant representative said. L. and his girlfriend sat at the first table, behind the owner, next to the chicken weighing area.

At this time, the chef reminded L. not to sit in this position next time, making it difficult to sell.

"At first, when the wheelchair arrived, it was put behind me. I just said that now it's so narrow, how can I sell? Wouldn't it be more comfortable if I sat on the other side to drink a glass of water? The place is so narrow, even How can I sell the car he sits next to me?"

"She then smiled and ate normally, but then posted a post on social networks implying that we were disparaging him, which is not true," this person said and affirmed that she had not kicked out the customer, and had never even fired her. think of the words "whoever accepts this word comes here to eat".

"We have been selling here for decades, and everyone knows how we treat customers. I affirm that I never use vulgar language to drive away customers, especially people with disabilities," the female owner added. .

Along with that, through contact with Ms. L., who together with the male Tiktoker had the above unfortunate experiences, she said that the information that the two of them posted on social networks is completely true. Real:

"We are fully committed to the law and the authorities that this is true information. We are also working with a number of related parties who want to soon release authentic information to preserve honor and reputation. without harming any organization or any other party. We are still in the process of working and will soon publish accurate information on social networks."

Also reported in Tuoi Tre newspaper, a representative of the Hanoi Department of Information and Communications Inspectorate said he had received information about this incident and was investigating and clarifying.

The guy was kicked out of a pho restaurant in Hanoi for using a wheelchair, his girlfriend denied making up the story JLO12:12:45 15/01/2024Recently, the fact that a famous Tiktoker posted an article that when he went out to eat in Hanoi, he was refused service and received harsh words because he was disabled, has attracted the attention of the community in recent days. .