Vung Tau tourists are fined 500k for putting 2 beds close together, the hotel lacks humanity?

The story of a family being fined for placing two beds next to each other in a hotel room in Vung Tau is causing public opinion to split into fierce controversy.

Recently, on a tour group with more than 180,000 participants, a woman named NTTN voiced "accusation" of Bella Vita Hotel Vung Tau fines her family just for placing 2 beds close together for convenience. put children to sleep.

In the comments below, the woman confirmed that there was no rule in the room forbidding guests to keep beds close to each other. When the tour guide asked to give a reason for the fine, the hotel receptionist said that because Ms. N.'s family lost the screw of the bed, they were fined 500,000 VND. Because they were traveling with a large group, they did not want to be in trouble, so the family decided to check out of the hotel and then leave.

"Before leaving the room, I cleaned it, just didn't put the bed back, when I came down to check out, they were fined 500,000 and forced to sign the minutes. 500,000 VND is not a big deal, but if you are a tourist, it's like that. That's too bad. In general, if you're a tourist, you shouldn't be too rigid in all situations, that's what I think," Ms. N. confided in the post.

Immediately, the post did not come with any text, images or fine minutes of Ms. N., causing the online public to split into two clear opinions. Some people think that the hotel side is doing "nonsense" business because the need to close the bed so that families with young children sleep safely is a legitimate need because children are easy to fall from the bed. to the ground while asleep. The hotel should create conditions for guests to stay safe. If the penalty is for no reason, no customer will dare to use the service anymore. In addition, the hotel should have a clear notice on both the fanpage and the rules posted in the room for families to consider before booking.

However, after going to the hotel fanpage to observe, many people recognized the layout of the bed here and condemned the behavior of Ms. N. Because according to the hotel photo, the twin-bed room is fixed to the bed. wall. N.'s family had removed and lost the screws of the bed, the compensation was reasonable, the hotel did not do anything wrong. If N.'s family wants to sleep with their children, they should rent a room with a large double bed, or if they want to make a bed, they must ask the hotel staff to do it to avoid trouble. It is unacceptable for Ms. N. to do as she pleases and then expose the hotel.

"At first, I thought it was normal for 2 single beds to be put together, but here is a fixed hotel bed that the top owner also disassembles to reassemble, then come to bear it"; "The bed of the hotel they have according to the standard! If you want to make it differently, you have to ask the front desk. If they agree, you will be fined, you have the right to curse them. But if they don't agree, you still prescribe it, I will. No need to comment further. Even though you are a guest, you only rent accommodation, do not buy the furniture in it, so you must use it according to the landlord's regulations, "netizens commented.

In addition, some comments also expressed doubts about the information Ms. N. posted and disagreed with this approach because it may affect the business of another person/family.

"The most fear is that the articles don't tell the truth and people pull together to mess with people's businesses. It's not natural to be fined - and it's not like anyone has lost money but still suffers."

After the incident, the representative of Bella Vita Hotel admitted that there was such an incident, but the story was not quite as the customer had reflected. This representative said that the rule not to move furniture is mentioned in the third item of the hotel's rules, and are placed in each room. In particular, the bed of the hotel is a fixed bed, not pushed together, when guests check out the guest room has damaged the bed, namely cracked a piece of wood and broken the fixed latch. The hotel then informed the guest, the two sides negotiated and agreed to a fine of 500,000 VND. Talking about this fine, the Bella Vita Hotel side confirmed that the reason was not because of the loss of a screw, but because the wall was cracked and the bed latch was released, so the hotel had to hire someone to repaint, replace the damaged wood with assembly. new bed latch. The above cost compared to the fine of 500,000 that the customer is fined is much higher.

It is known that after receiving information from customers about the above incident, Bella Vita Hotel sent a private message to Ms. N. but did not receive a response. Currently, the incident is causing a stir on social networks and receiving mixed opinions.

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