Who is right and who is wrong in the case of Hang Chao Hotel defaulting on payment and kicking out guests at 2am?

A woman shared a clip accusing a hotel in Hang Chao of breaking up and kicking out guests at 2am despite paying for a 3-day stay. The incident sparked heated debate on social media, raising questions about check-in policies and who is right and who is wrong in the service industry.

The incident of customer NYQ being denied a room at Royal Hostel (19 Hang Chao Street, Hanoi) despite having paid in full has caused a huge wave of indignation on social networks. The moment Ms. Q. had to take a taxi to find another hotel in the rainy night at 2am caused the online community to boil and simultaneously attack the hotel's review page. The serious incident has forced the O Cho Dua Ward Police to urgently investigate and clarify.

Suddenly fired at 2am: Shocking accusation

According to the clip and content shared by Ms. NYQ, she booked a room at Royal Hostel and paid in full for 3 nights (from November 7 to November 10). However, due to the impact of the storm, the travel was inconvenient, causing Ms. Q. to check in late, in the early morning of November 8.

What was extremely surprising and shocking was that the hotel receptionist informed her that she was late, that there was no room left and that it had been rented to someone else. Ms. Q. indignantly shared: "I paid the full amount, had the right to check in and the hotel had to keep the room for me. The hotel staff also did not notify me to check in when I arrived and rented it to someone else."

The situation became even more frustrating when Ms. Q. asked for a temporary room because she arrived at 2 a.m. in the rain, but received no support. She expressed her disappointment that the hotel did not even give a proper apology.

Netizens are angry: Ratings drop sharply

Immediately after the information and clip were spread, the online community was outraged, saying that Royal Hostel's behavior was unprofessional, irresponsible, and violated the contract.

This outrage has turned into a direct attack on the hotel's review page on Google. On the evening of November 11, the hotel's average score dropped to 1 star with more than 32,600 negative reviews. This was a spontaneous action by the online community to protest the business's way of working, although later, Google's automated system removed more than 30,000 abnormal reviews, returning the score to 4.3/5 stars to prevent attacks on individuals or businesses.

As for the hotel, after the information appeared online (November 10), they contacted Ms. Q. with the hope of returning the money the guest had paid in advance. However, Ms. Q. said she was not satisfied with this solution, affirming that the matter was not only a matter of money but also the service attitude and responsibility of the business.

Police urgently intervene: There will be official information

Regarding the shocking information above, on the morning of November 11, the commander of O Cho Dua Ward Police confirmed to the press that the unit had urgently grasped information about the incident and assigned officers to verify and clarify.

The ward police said that they will soon have specific and official information about this incident. The involvement of the authorities is expected to clarify the legal responsibility and business ethics of Royal Hostel, and at the same time bring fairness to NYQ customers.

Hien Ho was "taken off" by the image of "brothers who rely on" love everywhere, this "relied" is a bit too much Huỳnh Như08:55:13 22/03/2022The series of photos were quickly shared, causing a storm of "love scandal" of female singer Hien Ho. The love drama of Hien Ho and the giant U60 is a very hot topic on social networking forums. The information about the giant U60 showing affection for Hien Ho was also quickly...